# Yasan vs. Chatway: an AI shop assistant on top of the catalogue, or cheap live chat with AI?

> Chatway or Yasan? Cheap live chat with an AI agent paid per resolved conversation versus a catalogue-based AI shop assistant combining search, advice and chat.

- URL: https://yasan.ai/en/blog/yasan-vs-chatway
- Language: English
- Published: 2026-11-05; updated: 2026-11-05
- Facts about other products verified as of: 2026-11-01 (from their public websites)
- Author: the Yasan team. Yasan is our own product, so this article is not an independent review.
- Products compared: Yasan (https://yasan.ai/en), Chatway (https://chatway.app)

*This article was written by the Yasan team, so Yasan is our own product. We aim for a fair comparison: facts about other solutions come from their public websites, and for each one we say when it is a better fit than Yasan.*

**Short answer:** Chatway is an international live chat and helpdesk from the company Poptin, with an add-on for Shoptet. It offers a free plan, an inbox for chat, email, WhatsApp and social networks, and an AI agent that answers from the website’s content and a knowledge base and is charged at 0.50 USD per resolved conversation. Yasan is an AI shop assistant for online stores: it combines search, product advice and chat on top of the catalogue, and on Shoptet it works with orders as well.

Chatway makes sense for a small store that wants to start with live chat cheaply and let AI answer frequent questions from the website. Yasan is the better fit where the AI is supposed to know the products, parameters and stock availability and help the shopper choose.

## What is Yasan

Yasan is an AI shop assistant built around search. It handles an exact query as ordinary search, turns a compound sentence into results, and gives advice on an open-ended need. It connects to the product feed and loads descriptions, variants, prices, stock and reviews.

It uses the same catalogue in its AI chat. Depending on the integration, it can show a customer their order status after verification, and its plans include live chat, in which a person takes over the conversation.

## What is Chatway

Chatway is a platform for live chat and customer support. According to the Shoptet add-on’s page and the price list, it offers:

- live chat with a customisable widget in more than 20 languages;
- an inbox for chat, email, WhatsApp, Messenger, Instagram and Discord;
- an AI agent that answers from the website’s content, a knowledge base and FAQ and hands more complex queries over to the team;
- a help centre, automations, teams and conversation assignment;
- mobile apps for iOS and Android;
- a connection to external AI assistants, such as ChatGPT or Claude, through MCP and an API.

Chatway lists deeper integration with the store (orders, basket, sharing products in chat and order tracking for visitors) on its price list for Shopify and WooCommerce. The Shoptet add-on’s page mentions neither the product catalogue as a source for the AI nor order status from Shoptet.

## The main difference: a product shop assistant vs. answers from the website

Imagine the query “women’s waterproof jacket under €120, size M”.

- Yasan is meant to process the request in search and show matching jackets that are in stock.
- Chatway’s AI agent answers from the website’s content and the knowledge base. Without a connection to the catalogue it may not know current prices, sizes or availability; it can hand the conversation over to an operator.

Chatway is strong as a cheap communication channel. Yasan is built so that the AI understands the product range.

## Comparison by situation

| Situation | Yasan | Chatway |
| --- | --- | --- |
| Shopper looks for an exact product | Results in the main search | An operator or AI in chat |
| Product with price and parameters in one sentence | Turns the sentence straight into results | AI answers from the website’s content; no connection to the Shoptet catalogue is listed |
| Questions about shipping and returns | AI chat from the FAQ and terms and conditions | AI agent from the knowledge base and FAQ |
| Order status | In chat after the customer is verified | Not listed for Shoptet; listed for Shopify and WooCommerce |
| Operator takes over the chat | Live chat included in the plan | Live chat is the basis of the product |
| WhatsApp and social networks | Not the main purpose | An inbox and buttons for social networks |
| Starting for free | 14-day trial | Free plan with 50 conversations per month |

## How we compared

We did not try Chatway on live stores. The comparison is based on Chatway’s price list and the add-on’s page in the Shoptet catalogue, verified on 30 October 2026. The add-on had twelve ratings there; merchants praise the simple setup, the free version and the support. The reviews mainly concern live chat, not the quality of the AI agent.

## Where Chatway has the edge

### A very low entry price

The free plan includes one operator, 50 conversations per month and the mobile apps. For a small store it is the cheapest way to have chat on the website.

### Paying for AI per resolved conversation

The AI agent is paid for only when it resolves the query. The first 10 conversations with AI are free, and the agent works in the free plan too.

### Communication from several channels

In the paid plans, email, WhatsApp, Messenger and Instagram can be connected to one inbox and live translation can be switched on.

### Openness to your own AI

Through the API, webhooks and MCP, Chatway can be connected to your own tools and AI assistants.

## Where Yasan has the edge

### AI that knows the catalogue

Yasan works with products, variants, prices, stock and reviews. It recommends specific products to the shopper, not just a general answer from the website.

### AI in search

The shopper does not have to open a chat. They type a complex query into the search box and get products.

### A Shoptet connection that includes orders

On Shoptet, Yasan works with both the catalogue and orders. Chatway lists deep integration with orders only for Shopify and WooCommerce.

### A Czech product and support

Yasan is developed in Prague, with Czech support and prices in Czech koruna and euros.

## Pricing

Yasan lists the plans Starter at €31.99, Go at €82.99 and Pro at €206.90 per month excluding VAT, and a 14-day trial. AI search, AI chat and live chat are included in the price.

[Chatway](https://chatway.app/pricing) has a free plan with one operator and 50 conversations per month. Business costs 31 USD per month with annual billing (39 USD with monthly billing) and includes 2 operators and 200 conversations. Plus costs 159 USD with annual billing (199 USD with monthly billing), with 10 operators and 1,000 conversations. Enterprise is priced individually. The AI agent is paid for separately, at 0.50 USD per resolved conversation, and the first 10 conversations are free. The paid plans can be tried for 14 days, and Chatway offers a 30-day money-back guarantee. The price list does not mention VAT.

When comparing, also bear in mind that with Chatway the price grows with the number of resolved AI conversations, whereas Yasan has a fixed plan with a fair-use limit.

## When to choose Chatway

Chatway is probably the better choice if:

- you have a small store and want to start with chat for free or very cheaply;
- the AI is mainly supposed to answer questions about shipping, payments and terms and conditions;
- you want to have WhatsApp, Messenger and email in one inbox;
- you run a store on Shopify or WooCommerce, where Chatway offers deeper integration;
- you can handle product queries yourself.

Example: a small store selling handmade candles wants to have chat on its website but gets only a few queries a week, mostly about shipping and gift wrapping.

## When to choose Yasan

Yasan is probably the better choice if:

- shoppers need advice on choosing from a larger catalogue;
- the AI is supposed to know prices, variants, sizes and stock availability;
- you want AI in search and in chat;
- you run a store on Shoptet and want the AI to work with orders as well;
- the main problem is in product search.

Example: an outdoor clothing store gets queries such as “waterproof jacket under €120, size M, for the mountains”. An answer from general website content is not enough; the AI has to know the specific product range.

## When you need neither

If you get only a few queries a month and shoppers find products without any trouble, a contact form and a good FAQ are enough. Chat without people and without good data may frustrate the shopper more than it helps.

## Verdict

Chatway is an affordable live chat with an AI agent for frequent questions answered from the website’s content. It is a good choice for a small store that wants to start with chat cheaply and can handle product queries itself.

Yasan is an AI shop assistant that knows the catalogue and helps the shopper find and choose products already in search. If you want the AI to really sell, and not just answer questions about shipping, Yasan makes more sense.

*Updated 1 November 2026. Facts about other products are based on their public websites as of that date and may change. If you find an inaccuracy, let us know and we will correct it.*

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