# Yasan vs. Jarabot: an AI shop assistant in search, or an AI contact centre?

> Jarabot or Yasan? An AI contact centre with a chatbot, email bot and voicebot versus an AI shop assistant in search with public pricing and setup in minutes.

- URL: https://yasan.ai/en/blog/yasan-vs-jarabot
- Language: English
- Published: 2026-11-05; updated: 2026-11-05
- Facts about other products verified as of: 2026-11-01 (from their public websites)
- Author: the Yasan team. Yasan is our own product, so this article is not an independent review.
- Products compared: Yasan (https://yasan.ai/en), Jarabot (https://jarabot.com)

*This article was written by the Yasan team, so Yasan is our own product. We aim for a fair comparison: facts about other solutions come from their public websites, and for each one we say when it is a better fit than Yasan.*

**Short answer:** Jarabot is an AI contact centre. It combines an AI chatbot, email bot and voicebot with an application for operators, and in the Shoptet add-on catalogue it offers AI Chatbot connected to products, stock and orders. It is deployed with onboarding from 50,000 Kč excluding VAT. Yasan is an AI shop assistant for online stores built around search: it handles an exact query, a compound sentence with parameters and an advice-seeking question, and it uses the same catalogue knowledge in chat. You install it yourself in a few minutes for a public monthly price.

Jarabot makes more sense for a company that wants to automate customer care across chat, email and phone and is ready to invest in a solution configured by the vendor. Yasan is the better fit for a store that loses shoppers while they are still searching and choosing products, and that wants to start without an upfront investment.

## What is Yasan

Yasan is an AI shop assistant for online stores. Its core is search that adapts to the type of query:

- “Thule WingBar Evo 7106” is handled as ordinary search;
- “roof rack for a Passat B8 under €200” is broken down into product, compatibility and price;
- “what do I need to carry bikes on the roof” is understood as a need the shopper should get advice on.

It uses the same catalogue knowledge in its AI chat. Depending on the integration, it can show a customer their order status after verification, and the plans include live chat, in which a person from the store’s team takes over the conversation. Yasan offers AI email replies in its custom plan.

## What is Jarabot

Jarabot describes itself as a contact centre built around AI. In one application it combines web chat, email, phone and social networks, and on top of them it runs an AI chatbot, mailbot and voicebot. According to the vendor, it communicates in more than 90 languages and can translate conversations.

According to its page, the AI Chatbot add-on for Shoptet:

- provides information about order status, product availability and delivery date;
- helps with choosing a product and can also recommend by margin or stock availability;
- answers from the website’s content (branches, shipping, complaints);
- can automatically change an order’s status, flag unavailable products and suggest alternatives;
- hands the conversation over to a live operator and routes queries according to configured rules.

It reads data about products, stock and orders through the Shoptet API, including the Shoptet Premium API. The chat window is added to the store with a short HTML script in the administration. The vendor states that it automatically resolves up to 70–75% of queries.

According to [Lupa.cz](https://www.lupa.cz/aktuality/miliardovy-shoptet-posiluje-kupuje-teprve-rok-a-pul-starou-ceskou-ai-technologii/) of 12 October 2026, Shoptet is buying the company Jarabot. Jarabot was founded in February 2025, and its customers include Heureka Group, 4camping and Knihy Dobrovský, for example. According to [CzechCrunch](https://cc.cz/shoptet-poprve-od-sveho-miliardoveho-prodeje-vyrazil-na-nakupy-pohlti-mladou-ceskou-ai-firmu/), Shoptet wants to gradually bring Jarabot into its product range once the transaction is completed. What exactly this will mean for merchants on Shoptet has not yet been publicly announced.

## The main difference: the sales journey vs. customer care

Imagine the query “roof rack for a Passat B8 under €200”.

- Yasan is meant to process the request right in the search box and show matching products. The shopper can continue with a question in chat.
- Jarabot answers it in a chat conversation and can recommend products by stock or margin.

Jarabot is broader in customer care channels and processes: phone, email, social networks, order changes, routing to operators. Yasan is narrower, but it focuses on the moment when a shopper is searching for and choosing products.

## Comparison by situation

| Situation | Yasan | Jarabot |
| --- | --- | --- |
| Shopper looks for an exact product | Results in the main search | The chatbot can recommend a product in a conversation |
| Product with price and parameters in one sentence | Turns the sentence straight into results | The recommendation happens in chat |
| Order status | In chat after the customer is verified | Yes, through the Shoptet API; the verification method is not publicly described |
| Order change | The email AI in the custom plan can perform actions, such as changing the delivery address on Shoptet | According to the vendor, the chatbot can change an order’s status |
| Phone and voicebot | Not part of the product | Voicebot, phone exchange and call recording |
| Email | AI email support in the custom plan | Mailbot and a shared inbox for operators |
| Launch | Add-on installed in a few minutes, no setup fee | Onboarding with the vendor from 50,000 Kč excluding VAT |

## How we compared

We did not try Jarabot on live stores. The comparison is based on the vendor’s public website, the add-on’s page in the Shoptet catalogue and reports by Lupa.cz and CzechCrunch, verified on 30 October 2026. The quality of answers, the handling of the catalogue and the way customers are verified for orders therefore need to be assessed in a demo on your own data.

## Where Jarabot has the edge

### A contact centre across channels

Chat, email, phone and social networks are all handled by one application, and AI helps in every channel. For a company with a larger customer care team, this can replace several separate tools.

### Voicebot

AI that picks up the phone, summarises calls and handles some queries without an operator is something Yasan does not offer. The vendor gives the example of a store that, thanks to the voicebot, recovered abandoned baskets worth more than half a million Czech koruna in the first month.

### Tailored setup

Onboarding includes AI configuration and training, so the store gets a solution prepared and fine-tuned by the vendor.

## Where Yasan has the edge

### AI right in search

The shopper does not have to open a chat. They type a complex query into the search box, where they are already shopping, and get products.

### No upfront investment

Yasan has no setup or onboarding fee. The store installs it itself and tries it free for 14 days without a payment card. With Jarabot, onboarding for AI chat starts at 50,000 Kč excluding VAT.

### A predictable monthly price

Yasan’s plans have a fixed monthly price and clear limits. Jarabot charges for operator licences and AI interactions, whose price, according to the price list, depends on the volume of messages and the size of the knowledge base.

### Fast deployment without IT

According to Yasan, installation and initial setup take roughly 10 minutes. Yasan learns the catalogue, FAQ and terms and conditions by itself.

## Pricing

Yasan lists the plans Starter at €31.99, Go at €82.99 and Pro at €206.90 per month excluding VAT. All of them include AI search, an AI chatbot, order status in chat and live chat; the trial lasts 14 days.

According to the add-on’s page in the Shoptet catalogue, with Jarabot you pay 1.50 Kč for every message the AI writes and 420 Kč per month for each live operator’s licence. On top of that comes mandatory onboarding (AI configuration and training) from 50,000 Kč excluding VAT. [Jarabot’s price list](https://jarabot.com/cenik) states operator licences from 420 Kč per month for chat or email, from 720 Kč for phone and from 1,450 Kč for all channels; it calculates the price of AI interactions individually according to volume and the size of the knowledge base. Onboarding for the AI contact centre starts at 75,000 Kč and connecting third-party services at 10,500 Kč per channel.

When comparing, therefore, allow for the one-off investment as well as for how many messages the AI writes per month.

## When to choose Jarabot

Jarabot is probably the better choice if:

- you have a larger customer care team and handle chat, email and phone;
- you want to automate phone support as well, using a voicebot;
- you need the AI to perform actions on orders;
- you are ready to invest in onboarding and a tailored setup;
- you see the main problem in the volume of operational queries, not in product search.

Example: a larger store with its own call centre deals with hundreds of order status queries every day by phone and email and wants to handle them in one system.

## When to choose Yasan

Yasan is probably the better choice if:

- shoppers already fail when searching for and choosing products;
- they type price, size, compatibility or intended use into search;
- you want AI in search and in chat on top of the same catalogue;
- you do not want to pay an upfront fee and prefer a fixed monthly price;
- you want to get started yourself in a single afternoon.

Example: a car accessories store gets queries such as “roof rack for a Passat B8 under €200”. The problem does not arise on the phone, but at the moment when ordinary search returns every roof rack regardless of the car.

## When you need neither

If you have a small catalogue, clear categories and only a few queries a week, AI will probably not pay off. First improve your product descriptions, filters and FAQ, and measure where shoppers are really leaving.

## Verdict

Jarabot is an AI contact centre for companies that want to automate customer care across channels and are ready for a project with a vendor.

Yasan is an AI shop assistant for the moment of searching for and choosing products. You deploy it yourself, with no upfront investment, and it helps the shopper find a product before they even open a chat.

Decide according to where you are losing customers: if it is in search and while choosing, test Yasan. If you are swamped by after-purchase queries across phone and email, look into Jarabot.

*Updated 1 November 2026. Facts about other products are based on their public websites as of that date and may change. If you find an inaccuracy, let us know and we will correct it.*

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