# Yasan: comparisons with alternatives (full texts) > Fair comparisons of Yasan with Luigi’s Box, Doofinder, Smartsupp, Tidio, Algolia and other tools. When each solution fits, what it costs and when you need neither. Yasan (https://yasan.ai/en) is an AI shop assistant for online stores: AI search, AI chat over the product catalogue and live chat. The articles are written by the Yasan team. Facts about other products come from their public websites as of the stated verification date. Overview: https://yasan.ai/en/blog · Short index: https://yasan.ai/llms.txt --- # Yasan vs. Luigi’s Box: when you need advanced search and when an AI shop assistant > Luigi’s Box or Yasan? When mature search with filters, merchandising and analytics fits better, and when an AI shop assistant that understands whole sentences. - URL: https://yasan.ai/en/blog/yasan-vs-luigis-box - Language: English - Published: 2026-11-05; updated: 2026-11-05 - Facts about other products verified as of: 2026-11-01 (from their public websites) - Author: the Yasan team. Yasan is our own product, so this article is not an independent review. - Products compared: Yasan (https://yasan.ai/en), Luigi’s Box (https://www.luigisbox.com) *This article was written by the Yasan team, so Yasan is our own product. We aim for a fair comparison: facts about other solutions come from their public websites, and for each one we say when it is a better fit than Yasan.* **Short answer:** Luigi’s Box is a mature search and product discovery platform: it offers autocomplete, filters, recommendations, product ranking, merchandising and analytics. Yasan builds an AI shop assistant around search. It handles a simple query like ordinary search, brings in AI for a more complex request, and uses the same product knowledge to answer in chat as well. Luigi’s Box makes more sense for an online store that wants robust control over classic search, filters, recommendations and merchandising. Yasan is the better fit where shoppers search in natural sentences, combine several parameters or need advice on what to choose. ## What is Yasan Yasan is an AI shop assistant for online stores. Its main feature is search that behaves in two ways depending on how complex the query is: - An exact or simple query, such as “Nike Pegasus 41”, is handled as ordinary search. - A more complex query, such as “red Nike Pegasus in size 42”, is broken down into product, colour and size, and Yasan tries to return matching results. - For an open-ended request, such as “lightweight running shoes for tarmac and a wider foot”, it uses AI to understand the need and recommend suitable products. What matters is the grey zone between “I know the exact name” and “I don’t know what I want”. A shopper often knows the category but adds a property that is usually hidden in filters: price, dimensions, material, compatibility, use or size. Yasan tries to turn these conditions straight into results. Yasan can use the same knowledge of the product catalogue in its AI chat. Besides helping choose a product, it can also help with order status, provided the store has the necessary data and the feature switched on. When needed, a person from the store’s team takes over the conversation in live chat. Yasan also offers email automation in its custom plan, but that is not the core of the product. The core is AI search and product advice. ## What is Luigi’s Box Luigi’s Box is a broader set of product discovery tools. It typically includes: - search and autocomplete; - typo tolerance and synonym handling; - dynamic filters and facets; - personalised recommendations; - product listing and category ranking; - merchandising rules; - analytics of search and shopper behaviour; - Shopping Assistant and the newer Conversational Agent. So Luigi’s Box is not just a search box. It is a platform for managing how shoppers discover products across search, categories and recommendations. Its [Conversational Agent](https://www.luigisbox.com/products/conversational-agent/) can help a shopper choose a product in a conversation. According to the public description, however, it focuses on product discovery, not on order status, returns or general customer support. ## There are more than two kinds of search queries The decision is not just between an exact product name and a very general wish. In practice there is a whole spectrum: | Query type | Example | What the solution has to handle | | --- | --- | --- | | Exact product | “Apple iPhone 15 Pro 256 GB” | Find the specific item or variant | | Typo or incomplete name | “hary poter” | Correct the query and offer relevant results | | Product with parameters | “Clear case for iPhone 15 under €20” | Understand compatibility, colour and price | | Category with several constraints | “Leather shoes under €80, size 39” | Turn the sentence into parameters that usually sit in filters | | Need and recommendation | “Lightweight running shoe for tarmac and a wider foot” | Understand the use and help with the choice | Luigi’s Box is strong in classic search, autocomplete, filters and control over results. Yasan tries to cover the whole spectrum with a single search interface and to bring in AI only when the query needs it. ## How we compared The comparison is based on both vendors’ public websites, verified on 1 November 2026, and on a short, informal trial on several live stores in October 2026. It was neither a benchmark nor a representative sample, so we do not use results from individual stores to rate the products. On the stores we tried, Luigi’s Box coped well with ordinary search, autocomplete and typos. We did not see Conversational Agent switched on there, so we do not rate its quality and describe it according to the vendor’s website. For your own decision we recommend a simple procedure: take 20–30 real queries from your customers, including the ones that end with no results today, and try them in both solutions on the same catalogue. The quality of answers and results depends mainly on product data and configuration, which differ for every store. ## Where Luigi’s Box has the edge ### Mature classic search If shoppers mostly search for a specific brand, model or category, Luigi’s Box offers sophisticated autocomplete, typo correction and relevance control. ### Filters and facets For catalogues with many technical parameters, good dynamic filters are essential. A shopper can start with a general query and narrow the selection step by step. ### Recommendations, product listing and merchandising Luigi’s Box covers more of the store than search alone. The store can work with recommended products, the order of products in categories and business rules. ### Analytics Luigi’s Box has a strong analytics layer: it shows what people search for, where they find no results and how search affects purchases. That matters for teams that want to keep optimising search. ### Broader integration options Luigi’s Box also suits larger and technically more complex stores that need a custom integration or a wider set of product tools. ## Where Yasan has the edge ### One sentence instead of browsing categories and filters The query “red children’s wellies size 30 under €30” is more natural for a shopper than searching for wellies and then setting four filters one by one. Yasan tries to turn the whole sentence into a result in one go. ### AI according to query complexity Yasan does not have to use AI for every query. It handles an exact product name as ordinary search and brings in AI for a more complex request. This lets a single search box serve shoppers who know exactly what they want as well as those who are still choosing. ### The same product knowledge in search and chat A shopper can look for products in the search box or ask about them in the AI chat. The store does not have to maintain two separate sets of product knowledge. ### Public pricing and an easier start Yasan publishes three standard plans: €31.99, €82.99 and €206.90 per month excluding VAT. It offers a 14-day trial. Luigi’s Box prepares a custom price for each store and offers a free trial; for its Shoptet add-on it states a 14-day trial period. Details are on its [pricing page](https://www.luigisbox.cz/cenik/). ## When to choose Luigi’s Box Luigi’s Box is probably the better choice if: - you have a large catalogue and shoppers often search for exact names, brands or codes; - you need high-quality autocomplete, filters and facets; - you want to control product order, recommendations and merchandising; - you have a team that will work with analytics and keep optimising search; - you need a broader product discovery platform and a custom integration. A concrete example: an electronics store has tens of thousands of items, well-structured parameters and a product team that wants to track zero-result queries, set up synonyms and control product order by margin or availability. ## When to choose Yasan Yasan is probably the better choice if: - shoppers often combine several parameters in one sentence; - categories and filters are not easy for an ordinary shopper to read; - you want to serve both exact and complex queries in one search; - shoppers need advice on what to choose based on intended use; - you want to use the same product knowledge in an AI chat as well; - you prefer public pricing and a standard integration for Shoptet, Shopify or WooCommerce. A concrete example: a sports equipment store often gets queries such as “sleeping bag for a child for summer camp under €60” or “running shoes for tarmac, for a beginner with a wider foot”. The shopper knows what they need but does not know the product terminology or the right filter. ## When you need neither A paid search solution is not a benefit for every store. You probably need neither Yasan nor Luigi’s Box if: - you have a small catalogue with a few dozen easily distinguishable products; - categories are clear and a shopper finds everything in a few clicks; - filters match exactly how people choose; - only a small share of visitors use search; - you do not have the capacity to evaluate whether a new solution really increases conversion. For example, a store with twenty kinds of coffee sorted by roast and origin can serve shoppers well with a good category page and a few filters. In that case it is better to invest in descriptions, navigation and product data first. ## Verdict: it is not just “exact product” versus “help me choose” Luigi’s Box is a broader and more mature platform for classic product discovery. It is strong in autocomplete, filters, recommendations, merchandising and analytics. It makes sense for stores that want more control over search and product surfaces. Yasan mainly solves the situation where a shopper does not want to, or cannot, translate their need into categories and filters. It covers exact search, compound parametric queries and advice-seeking questions, and it can use the same product knowledge in chat. Depending on the connected data, it can also help with order status. So the best decision does not depend on catalogue size alone. Look at your customers’ real queries: do they search for names and codes, or do they pack size, colour, budget and intended use into one sentence? The answer usually shows which approach suits your store better. *Updated 1 November 2026. Facts about other products are based on their public websites as of that date and may change. If you find an inaccuracy, let us know and we will correct it.* --- # Yasan vs. Smartsupp: AI shop assistant or communication platform? > Smartsupp or Yasan? A comparison of AI chatbot, live chat, multichannel communication and pricing. When one makes sense, when the other, and when both. - URL: https://yasan.ai/en/blog/yasan-vs-smartsupp - Language: English - Published: 2026-11-05; updated: 2026-11-05 - Facts about other products verified as of: 2026-11-01 (from their public websites) - Author: the Yasan team. Yasan is our own product, so this article is not an independent review. - Products compared: Yasan (https://yasan.ai/en), Smartsupp (https://www.smartsupp.com) *This article was written by the Yasan team, so Yasan is our own product. We aim for a fair comparison: facts about other solutions come from their public websites, and for each one we say when it is a better fit than Yasan.* **Short answer:** Both Yasan and Smartsupp offer an AI chatbot that knows your products and a live chat in which a person from your team takes over the conversation. They differ in where their centre of gravity lies. Yasan is an AI shop assistant: it has AI search, an AI chatbot built on the catalogue, order status lookup and live chat in a single plan. Smartsupp is a customer communication platform: it combines live chat with messages from email, WhatsApp, Messenger and Instagram, and offers tools for a team of agents and the AI assistant Mira as a paid add-on. Choose Yasan if you want AI to help shoppers find and choose products in both search and chat, plus live chat for the moments when a person is needed. Smartsupp is the better fit if you serve several communication channels and need to manage the work of a larger team of agents. ## What is Yasan Yasan is an AI shop assistant for online stores. It serves the shopper in search and in the chat window, and uses the same knowledge of the catalogue in both places. **AI search** distinguishes how complex the query is: - “iPhone 15 Pro 256 GB” is handled as ordinary search; - “clear case for iPhone 15 under €20” is translated into product, compatibility, design and price; - “a gift for a grandmother who loves gardening” or “lightweight running shoe for tarmac and a wider foot” is treated as a request for advice. **The AI chatbot** is part of all standard plans. It knows the catalogue including variants, prices, stock and reviews, so it can recommend and compare products, explain the differences and answer compatibility questions. From the FAQ and the terms and conditions it answers questions about delivery, payment or returns. If the store switches the feature on, it also shows the shopper their order status after verification with a six-digit code sent by email. It answers around the clock and in European languages. **Live chat** is likewise part of all standard plans. When a shopper wants to talk to a person or the AI is out of its depth, the store’s agent takes over the conversation right in the chat window, replies and can then hand it back to the AI. Live chat availability can be set to “always online”, according to opening hours, or “offline”; outside opening hours the shopper leaves an email address and a question in a contact form. Browser notifications keep watch for new conversations. Details are described in the [Yasan help centre](https://help.yasan.ai/en/live-chat). Yasan offers AI replies to emails in its custom plan. ## What is Smartsupp Smartsupp is a customer communication platform. Its foundation consists of: - live chat on the website; - a shared team inbox for messages; - communication from email, WhatsApp, Messenger and Instagram; - assigning conversations to agents; - statistics and a mobile app; - automated Flows scenarios; - AI tools for agents and the AI assistant Mira for automated communication with customers. It is useful to distinguish two AI features. AI Reply Assistant helps a human agent word their replies. Mira answers the visitor on its own in the website chat and is paid for as an add-on according to the number of conversations. Mira can draw on web pages, an XML feed, custom texts and prepared questions and answers. In the basic plan, according to the price list, it knows up to 30,000 products and 20 web pages. It can recommend products, display product cards, price and availability, and hand the conversation over to a person. However, it does not replace the store’s main search. On external channels such as WhatsApp or Instagram, messages in Smartsupp are typically handled by human agents; Mira is intended for the website chat. ## The main difference: AI shop assistant or communication platform Both have an AI chatbot and live chat. The difference is in what they are built around. An example: a shopper is looking for “black waterproof shoes under €100, size 43”. - Yasan handles the query in search already and shows matching shoes. When the shopper opens the chat, the AI chatbot continues over the same catalogue, asks follow-up questions or compares models. If the shopper wants to talk to a person, an agent takes over the conversation in the same window. - In Smartsupp the shopper opens the chat. Mira (if the store has it) asks a follow-up question and offers products; otherwise an agent takes over the query or a preset Flow catches it. So Yasan is built around selling: search, chatbot and live chat serve to help the shopper find and buy the right product. Smartsupp is built around communication: it unifies channels and helps the team handle messages, and AI is one of its layers. ## Overview by situation | Shopper or store situation | Yasan | Smartsupp | | --- | --- | --- | | Looking for an exact model | Ordinary search in the catalogue | Chat, or a human agent can send a link | | Combines a product with price, colour and size | Turns the whole sentence into search results; recommends products in chat | Mira can recommend products in a conversation | | Needs advice on what to choose | AI chatbot with knowledge of the catalogue, included in the plan | Mira (paid add-on) or a human agent | | Asks about delivery or returns | AI chatbot answers from the FAQ and the terms and conditions | Mira, a Flow or an agent | | Asks about order status | In chat after verification with a code sent by email, included in the plan | On Shoptet a pre-built Flow (from the Plus plan and only with the Smartsupp+ add-on) | | Wants to talk to a person | Live chat in the plan: an agent takes over the conversation in the same window; a contact form outside opening hours | Live chat is the core of the product | | The store manages messages from several channels | Website chat; AI for emails in the custom plan | Website, email, WhatsApp, Messenger and Instagram in one inbox | | The store manages a larger team of agents | Live chat with conversation takeover; advanced team features are not the main purpose | Assignment, teams, statistics and a mobile app | ## How the two tools work with order status Yasan verifies the shopper in chat with a six-digit code that it sends them by email, and then shows them information about their order. Order status lookup is part of all standard plans and builds on the AI chatbot, so the shopper deals with both products and their order in the same window. Smartsupp handles order queries according to the platform and the automation that has been set up. On Shoptet this is done by a pre-built Flow, that is, a scenario with preset texts, not an AI answer. It shows a logged-in customer their orders; a customer who is not logged in enters an order number or email address. After two failed attempts it offers the support contact. According to Smartsupp’s help pages, the feature requires the new Smartsupp+ add-on (the old Smartsupp add-on does not support it) and the Plus plan or higher. On other platforms the options depend on the integration and configuration. In both cases you need to check what order data the integration actually makes available and how customer verification works. ## Where Smartsupp has the edge ### Multichannel communication If customers write from the website, email, WhatsApp, Messenger and Instagram, Smartsupp gives the team one place to work with messages. Yasan does not replace such a communication inbox. ### Tools for a larger team of agents Smartsupp is designed for a customer care team. It offers conversation assignment, teams, statistics on agents’ work and a mobile app. ### Live chat even without AI A store does not have to automate everything. It can start with classic live chat and Flows, including on the free plan, and add AI later. ### Broader communication integrations Besides e-commerce platforms, Smartsupp also deals with communication channels and support workflows. It is therefore the better fit for companies that want to unify communication across channels. ## Where Yasan has the edge ### AI chatbot and live chat in one plan The AI chatbot, live chat and order status lookup are part of every standard Yasan plan. The store does not have to combine a communication plan with an AI add-on paid for by the conversation. ### A chatbot that sells Yasan’s AI chatbot is built on knowledge of the catalogue: variants, parameters, stock, reviews and compatibility. It does not just answer operational questions; it helps the shopper choose a specific product. ### Live chat picks up where the AI leaves off When a person is needed, an agent takes over the conversation in the same window together with its whole history. The shopper does not have to repeat anything, and once the matter is resolved the AI can take the conversation over again. ### AI right in search The shopper does not have to open the chat. They type a complex request where they already search, and get product results. Search and the chatbot draw on the same data, so they will not offer conflicting information. ### A spectrum from exact product to open-ended need Yasan is not only meant for sentences like “I need a gift for my grandmother”. It also works for an exact model, and above all for the queries between these extremes: “the red model in size 38”, “a spare part for this type” or “a leather handbag under €120”. ## How we compared The comparison is based on both vendors’ public websites, verified on 1 November 2026, and on a short, informal trial on several live stores in October 2026. It was neither a benchmark nor a representative sample, so we do not use results from individual stores to rate the products. On the stores we tried, we saw Smartsupp mostly as live chat, in some cases with automated Flows scenarios. We did not evaluate Mira in operation, so we describe its capabilities according to the vendor’s documentation and price list. For your own decision we recommend a simple procedure: take 20–30 real queries from your customers, including the ones that end with no results today, and try them in both solutions on the same catalogue. The quality of answers and results depends mainly on product data and configuration, which differ for every store. ## Pricing On its [website](https://yasan.ai/en), Yasan lists three standard plans: Starter at €31.99, Go at €82.99 and Pro at €206.90 per month excluding VAT with monthly billing; annual payment is 15% cheaper. Every plan includes AI search, the AI chatbot, order status lookup in chat and live chat. The plan is determined by the store’s traffic (up to 8,000, 25,000 and 100,000 unique visits per month), and both AI search and the AI chatbot are unlimited in all plans, subject to fair use. The trial period lasts 14 days with no payment card required. Smartsupp has a free plan with a limit of 25 conversations per month. With annual billing it lists the plans Solo at 349 Kč, Plus at 524 Kč and Expert at 1,749 Kč per month excluding VAT; paid plans can be tried free for 14 days. Mira is paid for separately: with annual payment, 400 Kč per month for 100 AI conversations, with further packages of 100 conversations at the same price (up to 5,000 conversations per month). For trying it out it gives 10 free conversations, and another 25 after onboarding is completed. It can also work on its own with the free version of live chat. Current limits and the billing method need to be checked on the [Smartsupp pricing page](https://www.smartsupp.com/cs/pricing/). For comparison: live chat with the AI assistant for 100 conversations comes to, for example, 749 Kč per month with annual payment in Smartsupp as the Solo plan plus Mira, and 924 Kč with the Plus plan (needed for the order Flow on Shoptet). Yasan Starter at €31.99 (759 Kč) per month has an unlimited number of AI conversations, subject to fair use, and additionally includes AI search and order status lookup; Smartsupp, in turn, offers more communication channels and team features. So compare the price for the features you will actually use. ## When to choose Smartsupp Smartsupp is probably the better choice if: - customers write to you not only on the website but also by email and via WhatsApp, Messenger and Instagram; - you have a larger team of agents and need assignment, teams and statistics; - you want to start with free live chat and add AI only later; - most queries concern individual problems that a person handles anyway; - product search on your website works well. An example: a fashion store receives a large number of queries about exchanges and complaints via the website, email and Instagram, and has five people in support. Above all it needs to unify the channels and divide the work among agents. ## When to choose Yasan Yasan is probably the better choice if: - you want an AI chatbot that advises shoppers on choosing products and knows your catalogue; - you want an AI chatbot and live chat in one plan, without a separate AI add-on; - shoppers often enter several parameters in one sentence and standard search ignores them; - you want search and chat to draw on the same data; - customers write mainly via the website and you have a smaller support team. An example: a tool store gets queries such as “cordless drill for concrete walls under €120 with two batteries” in both search and chat. The AI answers them in both places, and when a shopper needs to deal with something individual, a colleague from the store takes over the conversation. ## When it makes sense to use both If website chat is enough for you, Yasan covers both the AI chatbot and live chat on its own and you do not need a second tool. A combination can make sense if the support team handles a lot of messages from email and social networks: - Yasan takes care of search, product selection and chat on the website; - Smartsupp serves the team as an inbox for email, WhatsApp, Messenger and Instagram. However, the interface needs to be designed so that the shopper does not see two chat bubbles on the website. The roles of the two tools must be clear to the visitor. ## When you need neither Neither solution may make economic sense if: - you have a small and clear catalogue; - shoppers easily find products using categories and a few filters; - the volume of queries is so low that you can handle it by email; - you do not have product or order data of usable quality; - you cannot measure whether a new tool has improved conversion or reduced the support workload. Fix navigation, descriptions, filters and catalogue data first. AI cannot reliably fill in information that is not in the data at all. ## Verdict Both offer an AI chatbot and live chat. The deciding question is therefore not “who has chat”, but what the solution should be built around. Yasan is an AI shop assistant: AI search, a chatbot that knows the catalogue, order status and live chat in one plan. It suits a store that wants AI to help shoppers choose and buy, with a person stepping in only when needed. Smartsupp is a communication platform: several channels in one inbox, tools for a team of agents and Mira as an AI add-on. It suits a store whose main problem is the volume of messages across channels. *Updated 1 November 2026. Facts about other products are based on their public websites as of that date and may change. If you find an inaccuracy, let us know and we will correct it.* --- # Yasan vs. SAIMON: two Czech AI search tools for online stores > SAIMON or Yasan? Two Czech AI search tools for online stores compared: recommendation widgets and result control versus whole-sentence understanding and chat. - URL: https://yasan.ai/en/blog/yasan-vs-saimon - Language: English - Published: 2026-11-05; updated: 2026-11-05 - Facts about other products verified as of: 2026-11-01 (from their public websites) - Author: the Yasan team. Yasan is our own product, so this article is not an independent review. - Products compared: Yasan (https://yasan.ai/en), SAIMON (https://doplnky.shoptet.cz/saimon) *This article was written by the Yasan team, so Yasan is our own product. We aim for a fair comparison: facts about other solutions come from their public websites, and for each one we say when it is a better fit than Yasan.* **Short answer:** Both SAIMON and Yasan improve search in an online store, but each approaches it a little differently. SAIMON combines full-text search, recommendation widgets, filters and, in the Enterprise version, an AI shopping assistant in the results. Yasan builds an AI shop assistant directly around search: it handles a simple query as ordinary search and, for a more complex sentence, brings in AI that works with parameters, gives advice and can continue in chat. SAIMON is particularly interesting for a store on Shoptet that wants personalised recommendations and control over the order of products, categories and articles alongside search. Yasan makes more sense where shoppers type compound requests into search or need help with choosing. ## What is Yasan Yasan is an AI shop assistant for online stores. Its main feature is search that adapts to the type of query: - “Brit Premium dry dog food” is handled as ordinary product search. - “Dry food for a large-breed puppy under €20” is understood as a product with several conditions. - “What helps with a dog’s teeth?” is treated as a need on which the shopper should get advice. It is the second group that tends to be difficult for traditional search. The shopper knows the category but adds the animal’s age, price, pack size or a specific problem to a single sentence. Yasan tries to turn this information straight into results. It also uses the same product knowledge in its AI chat. A shopper can ask a follow-up question about the difference between products or their suitability for a specific situation. If the feature is switched on and the store provides the necessary data, Yasan can also show order status after verifying the customer. ## What is SAIMON SAIMON is a Czech solution for product search and recommendations. It offers full-text search, typo tolerance, synonyms, a custom ranking strategy and the option to boost products, categories and articles. Alongside search it has recommendation widgets for the product detail page, categories, the basket or the homepage. In the Enterprise version, SAIMON offers a shopping assistant. For a search term it can create an AI summary, recommend products and work with the content of products, categories and articles. As an example, the vendor gives the query “My dog smells”, which is meant to lead to dog shampoos. So SAIMON is not just a search box. It is a set of tools for search, recommendations and commercial control of results, aimed primarily at Czech online stores and Shoptet. ## The main difference: commercial control of results vs. deeper work with the query Both solutions can find a specific product and both use AI. They differ, however, in where they place the main emphasis. SAIMON lets a store influence which products, categories or articles should be shown higher up, and complements search with recommendation surfaces. The AI shopping assistant extends the results with a summary and relevant content. Yasan focuses more on understanding the shopper’s whole sentence. It is not just about the two extremes of “I know the exact name” and “I need advice”. The queries in between matter too: “dry food for a large puppy without chicken”, “red harness size M under €30” or “dental treats for a small dog”. ## Comparison by situation | Situation | Yasan | SAIMON | | --- | --- | --- | | Exact product or brand | Ordinary search results | Full-text search, autocomplete and relevance control | | Typo or synonym | Works with the meaning of the query | Typo tolerance, synonyms and phrase fixes | | Product with price and other parameters | Tries to turn the conditions straight into results | Parameters can be handled through search and filters; it depends on the implementation | | Open-ended need | AI answer, products and the option to ask follow-up questions | The Enterprise shopping assistant can create a summary and recommendations | | Follow-up question | Can continue in AI chat with the same knowledge of the catalogue | The shopping assistant works in the search results; check the options for a follow-up conversation with the vendor | | Recommendations elsewhere on the site | Not the main focus of the product | Widgets on the product detail page, in the category, on the homepage and in the basket | | Commercial control of order | Less emphasis | Boosting and a custom ranking strategy | ## How we compared The comparison is based on both vendors’ public websites, verified on 1 November 2026, and on a short, informal trial on several live stores in October 2026. It was neither a benchmark nor a representative sample, so we do not use results from individual stores to rate the products. On the stores we tried, SAIMON coped well with exact queries and correcting diacritics. The shopping assistant was not switched on in all of them, which is consistent with it being a feature of the higher version. For your own decision we recommend a simple procedure: take 20–30 real queries from your customers, including the ones that end with no results today, and try them in both solutions on the same catalogue. The quality of answers and results depends mainly on product data and configuration, which differ for every store. ## Where SAIMON has the edge ### Recommendation widgets across the store SAIMON can work with similar products, cross-sell and personalised recommendations at several points in the shopping journey. That matters for a store that wants to improve not just search but also product discovery in categories, on the product detail page and in the basket. ### Control over order and content A store can boost products, categories and articles and set its own ranking strategy. This is useful where results should reflect sales performance, preferred brands, new arrivals or commercial priorities. ### Strong focus on Shoptet and the Czech market SAIMON offers Czech-language support, a Shoptet add-on and custom configuration of the appearance. For a store that wants to deploy and fine-tune the solution with a local team, this approach can be an advantage. ## Where Yasan has the edge ### Several conditions in one sentence Yasan tries to understand not only the product but also the price, size, use or other constraints written directly in the query. The shopper does not have to set each condition again in the filters. ### One interface for search and advice It handles an exact query as ordinary search. For a more complex query AI is brought in, and the shopper can continue with a question in chat. The product knowledge stays the same. ### Chat and order information Alongside search, Yasan also offers AI chat built on the catalogue. Depending on the integration, it can also help the customer with order status after verification. That is not the main purpose of SAIMON. ### Public pricing With Yasan, the standard plans and limits can be seen in advance. With SAIMON, the price is prepared according to the size of the store and the features chosen. ## Pricing Yasan lists the plans Starter at €31.99, Go at €82.99 and Pro at €206.90 per month excluding VAT. All of them include AI search and the AI chatbot; a 14-day trial is available. SAIMON does not publish a specific amount. Activating the add-on is followed by contact with support, a custom quote and a test version free for 14 days. According to the [SAIMON add-on page](https://doplnky.shoptet.cz/saimon), the price depends on the size of the store and the features chosen. ## When to choose SAIMON SAIMON is probably the better choice if: - you need to complement search with recommendation widgets on the product detail page, in the category and in the basket; - you want to boost products, categories or articles according to commercial priorities; - shoppers mostly search for names, brands and common phrases; - custom pricing based on the scope of the solution suits you. An example: a pet supplies store wants to control the order of pet foods, recommend treats in the basket and display relevant articles on category pages. Its shoppers mostly search for a brand or a type of food. ## When to choose Yasan Yasan is probably the better choice if: - shoppers add several parameters and constraints to their searches; - you need to understand sentences that fall between an exact name and a general request for advice; - you want the shopper to be able to continue from search into AI chat; - you want to use the same knowledge of the catalogue for both search and product advice; - you prefer public pricing and use Shoptet, Shopify or WooCommerce. An example: shoppers often search for “dry food for a large-breed puppy without chicken under €50” or “a harness for a dachshund that doesn’t press on the neck”. The main problem is not the order of products but understanding the whole need. ## When you need neither Neither SAIMON nor Yasan may make sense if you have a small catalogue, clear categories and shoppers easily find products using a few clear filters. It also pays to fix product names, parameters and descriptions first. Neither AI nor advanced full-text search can work reliably with information that is missing from the catalogue. ## Verdict SAIMON is stronger where a store is looking for a broader combination of full-text search, recommendations and commercial control of results. Its shopping assistant adds an AI layer, but its availability and depth depend on the solution chosen and the specific implementation. Yasan is the better fit where shoppers search in natural sentences and combine a product with a price, a property or an intended use. It also connects search with AI chat and, depending on the integration, with order information. The deciding question is therefore: do you primarily need to manage and recommend your range across the store, or do you need search to understand better what the shopper has typed? The first situation favours SAIMON, the second Yasan. *Updated 1 November 2026. Facts about other products are based on their public websites as of that date and may change. If you find an inaccuracy, let us know and we will correct it.* --- # Yasan vs. Doofinder: filters and product discovery, or an AI shop assistant? > Doofinder or Yasan? When to choose a broad product discovery platform with filters, and when an AI shop assistant that turns a whole request straight into results. - URL: https://yasan.ai/en/blog/yasan-vs-doofinder - Language: English - Published: 2026-11-05; updated: 2026-11-05 - Facts about other products verified as of: 2026-11-01 (from their public websites) - Author: the Yasan team. Yasan is our own product, so this article is not an independent review. - Products compared: Yasan (https://yasan.ai/en), Doofinder (https://www.doofinder.com) *This article was written by the Yasan team, so Yasan is our own product. We aim for a fair comparison: facts about other solutions come from their public websites, and for each one we say when it is a better fit than Yasan.* **Short answer:** Doofinder is a broad platform for AI-powered search and product discovery. It offers search, filters, recommendations, Quiz Maker, voice input, merchandising and, in the higher plans, a separate AI Assistant as well. Yasan focuses on an AI shop assistant that combines ordinary search, understanding of compound queries and product advice in both search and chat. Doofinder makes more sense for an online store that needs rich filters, a wider set of product discovery tools and support for various international platforms. Yasan is the better fit where shoppers type whole sentences into search and expect size, colour, price or use to be reflected directly in the results. ## What is Yasan Yasan is an AI shop assistant for online stores. It handles a simple query, such as “Vivobarefoot Primus Lite”, as ordinary search. For a more complex request, such as “women’s barefoot shoes under €80, size 38”, it tries to understand all the conditions and turn them into results. If the shopper does not know the exact product, they can describe the need: “lightweight barefoot shoes for everyday walking and a wider foot”. Yasan can recommend suitable options, and the shopper can ask follow-up questions in the AI chat, which uses the same catalogue knowledge. Depending on the connected integration, Yasan can also help with order status once the customer has been verified. The main purpose of the product, however, remains finding and choosing products. ## What is Doofinder Doofinder is an international platform for search and product discovery. In its basic plans it combines AI Search, product recommendations and Quiz Maker. It also offers synonym handling, voice search, searchandising, banners and analytics. Higher plans add, for example, multiple indices, AI Visual Tagging, personalisation, visual search and category merchandising. The separate AI Assistant is available for the Pro, Advanced and Enterprise plans at a custom price. It is useful to distinguish between AI Search and AI Assistant. AI Search improves search, relevance and query handling. AI Assistant answers questions about products and the purchase decision, for example about material, size or the suitability of a product. According to the current description, it can draw on the catalogue, product pages, FAQ and a knowledge base. ## The main difference: parameters in a sentence vs. working with results and filters For the query “women’s barefoot shoes under €80, size 38” there are two possible paths. Yasan tries to understand the conditions directly from the whole sentence and show a selection that matches them. Doofinder can find the relevant category and offer a price slider, size, colour and other filters that the shopper uses to narrow the selection. So Doofinder gives both the shopper and the store more tools for working further with the results. Yasan tries to do more of the work already when interpreting the original query. The difference is not just between “I know the product” and “I need advice”, but mainly in the middle zone, where the shopper knows the category and several required properties. ## Comparison by situation | Situation | Yasan | Doofinder | | --- | --- | --- | | Exact model or code | Ordinary search results | Strong product search and autocomplete | | Typo | Works with the meaning of the query | Typo tolerance and synonyms | | Price, size and colour in one sentence | Tries to turn them straight into results | Offers results and rich filters; handling of the whole sentence depends on configuration | | Advice-seeking question | AI answer in search or chat | AI Assistant in the higher plans | | Visual search | Not a main feature | Available in the higher plans | | Recommendations and merchandising | Less emphasis | An extensive part of the platform | | Order status | Depending on the integration, once the customer has been verified | AI Assistant focuses mainly on the purchase decision, not order self-service | ## How we compared The comparison is based on both vendors’ public websites, verified on 1 November 2026, and on a short, informal trial on several live stores in October 2026. It was neither a benchmark nor a representative sample, so we do not use results from individual stores to rate the products. On the stores we tried, Doofinder coped well with exact models and typos and offered rich filters by price, brand, size or colour. The separate AI Assistant was not switched on there, so we do not rate its quality. For your own decision we recommend a simple procedure: take 20–30 real queries from your customers, including the ones that end with no results today, and try them in both solutions on the same catalogue. The quality of answers and results depends mainly on product data and configuration, which differ for every store. ## Where Doofinder has the edge ### Filters and facets Doofinder offers the shopper practical tools for narrowing results: a price slider, size, colour, brand and other parameters. For technical and fashion catalogues, this control can matter more than a conversational answer. ### A broader product discovery platform Search is complemented by recommendations, Quiz Maker, merchandising, banners and analytics. Higher plans add personalisation, visual search and category management. ### International platforms and ecosystem Doofinder supports Shopify, BigCommerce, Magento, WooCommerce and other platforms. It suits companies that operate in several countries or have a more complex e-commerce stack. ### AI Assistant as a separate layer A store that wants to combine search with an advisory assistant on product pages can add AI Assistant in a higher plan. However, its price and quality need to be checked on your own catalogue. ## Where Yasan has the edge ### The whole request directly in search Yasan tries to work with price, size, material or use already in the original sentence. The shopper does not have to work out the right category first and then set all the filters again. ### The same product knowledge in search and chat An exact model, a compound query and an advice-seeking question all use the same catalogue. The shopper can move from search to a more detailed question without a separate product assistant. ### A Czech product and native integrations Yasan focuses on Czech and European online stores and offers standard integrations for Shoptet, Shopify and WooCommerce, including an add-on in the Shoptet catalogue. ### Order self-service If the store switches it on, Yasan can also work with order information once the customer has been verified. According to the public description, Doofinder AI Assistant focuses primarily on pre-purchase questions. ## Pricing Yasan lists plans at €31.99, €82.99 and €206.90 per month excluding VAT and offers a 14-day trial. [Doofinder](https://www.doofinder.com/en/price) offers the plans Basic (10,000 requests per month), Pro (150,000 requests) and Advanced (400,000 requests); annual billing is roughly a tenth cheaper than monthly. The pricing page shows the currency and the amounts according to the visitor’s country, so check the current amount for the Czech Republic directly on the pricing page. Enterprise is priced individually. AI Assistant is available from the Pro plan and its price is handled separately. Doofinder states a 15-day trial period with no payment card required. The plans cannot be compared by amount alone. Doofinder combines several product discovery tools and works with the number of requests, whereas Yasan has a fixed plan based on the store’s traffic, with unlimited AI search and chat within fair use. ## When to choose Doofinder Doofinder is probably the better choice if: - you need rich filters and facets; - you want recommendations, Quiz Maker and merchandising alongside search; - you will make use of visual search or more extensive personalisation; - you run a store on one of the supported international platforms; - shoppers mostly know the model, category or brand and narrow the selection further with filters. An example: an electronics store has tens of thousands of models and precise technical parameters. A shopper looks for a specific camera and then filters by resolution, brand, price and availability. Doofinder offers them a suitable structure for the rest of the selection. ## When to choose Yasan Yasan is probably the better choice if: - shoppers write parameters and constraints straight into one sentence; - you need to work with queries such as “the same model in red and in size 38”; - you want to combine ordinary search, AI advice and chat over the same data; - you sell a range where the shopper knows the need but not the right technical terminology; - you want a standard Czech integration and a public price list in Czech koruna and euros. An example: the shopper is not just looking for “barefoot shoes”, but for “women’s barefoot shoes for everyday walking, size 38, under €80”. If you want to handle these conditions already in search, Yasan addresses the problem more directly. ## When you need neither If a store has a few dozen easily distinguishable products, clear categories and basic filters that work well, an investment in an advanced search platform may not pay off. First check how many visitors actually use search, which queries it fails on and whether the problem is simply incomplete product parameters. ## Verdict Doofinder is a broader product discovery platform. It gives the store filters, recommendations, merchandising and more specialised tools for different parts of the shopping journey. In addition, the separate AI Assistant can answer questions about products and the purchase decision. Yasan focuses more on the moment of search itself. It tries to understand the shopper’s whole sentence and combine ordinary results, an AI answer and a follow-up product chat. If shoppers find the right category and mainly need good filters, Doofinder is the stronger candidate. If the problem already lies in the sentence “I’m looking for this type of product, but in a specific colour, size and budget”, Yasan makes more sense. *Updated 1 November 2026. Facts about other products are based on their public websites as of that date and may change. If you find an inaccuracy, let us know and we will correct it.* --- # Yasan vs. Magrano: unlimited search or an AI shop assistant? > Magrano or Yasan? A Czech search engine with unlimited queries and dynamic filters compared with an AI shop assistant that understands a natural sentence. - URL: https://yasan.ai/en/blog/yasan-vs-magrano - Language: English - Published: 2026-11-05; updated: 2026-11-05 - Facts about other products verified as of: 2026-11-01 (from their public websites) - Author: the Yasan team. Yasan is our own product, so this article is not an independent review. - Products compared: Yasan (https://yasan.ai/en), Magrano (https://magrano.cz) *This article was written by the Yasan team, so Yasan is our own product. We aim for a fair comparison: facts about other solutions come from their public websites, and for each one we say when it is a better fit than Yasan.* **Short answer:** Magrano is a Czech intelligent search solution with autocomplete, dynamic filters, synonyms, typo tolerance, business control over results and an unlimited number of queries. Yasan is an AI shop assistant that, alongside ordinary search, focuses on understanding a natural sentence, product advice and a follow-up AI chat. Magrano suits an online store that wants powerful classic search, predictable running costs and control over results. Yasan makes more sense where the shopper types a whole request into search, such as “stainless steel pot for induction, five litres, under €60”, or needs advice on what to choose. ## What is Yasan Yasan is an AI shop assistant built around search. It handles an exact product name as ordinary search. For a more complex query it tries to recognise the category, parameters, budget and intended use. This matters most for queries between the two extremes. A shopper may not know the exact model, but is not looking for just a generic “gift” either. They might type “car building set for a six-year-old boy under €40” or “induction frying pan that can go in the oven”. Yasan tries to turn these conditions straight into a selection of products. It uses the same product knowledge in its AI chat. A shopper can ask about the differences between products or their suitability for a specific use. If the store has its order data connected, Yasan can also help with order status once the customer has been verified. ## What is Magrano Magrano is a Czech search solution for online stores. It searches names, properties and categories, handles synonyms, inflection and typos, and its autocomplete can show products, categories, brands and articles. Results can be prioritised by relevance and by business criteria. The current offering also includes dynamic filters on the results page. Magrano says it works with price, volume, category, brand and other parameters depending on the specific catalogue. It is not, however, presented as a conversational AI shop assistant or chatbot; AI appears mainly in search and in the prioritisation of results. A notable difference is the pricing model. Magrano charges by catalogue size and does not limit the number of search queries. Yasan charges mainly by the store’s traffic, and its search and chat are also unlimited within fair use. ## The main difference: managed search vs. conversational understanding of the need Magrano offers richer classic search: autocomplete, a results page, relevant filters and business ranking. The store can optimise the results and the shopper narrows the selection further. Yasan tries to get more information from the original sentence. For the query “car building set for a six-year-old child under €40” it should not search just for the words “building set”, but also for age, theme and budget. If the need is unclear, it can advise the shopper and continue in chat. So the difference is not “one searches and the other advises”. Both solutions search and both work with relevance. But Yasan puts more emphasis on AI interpretation of a compound query and the dialogue that follows, while Magrano emphasises sophisticated search, filters and predictable operation with no query limit. ## Comparison by situation | Situation | Yasan | Magrano | | --- | --- | --- | | Exact product name | Ordinary search results | Autocomplete with products, categories, brands and articles | | Typo or synonym | Works with the meaning of the query | Tolerance of typos, synonyms and different word forms | | Product with price and parameters in one sentence | Tries to turn the constraints straight into results | The current product states that it works with parameters; the result depends on data and implementation | | Advice-seeking question | AI answer and the option to continue in chat | Classic results and filters, without a conversational adviser | | Dynamic filters | Less emphasis | One of the main features of the results page | | Business prioritisation | Less emphasis | Ranking by relevance, sales performance, margin and other rules | | High number of queries | Unlimited search within fair use, plan based on the store’s traffic | Unlimited number of searches | ## How we compared The comparison is based on both vendors’ public websites, verified on 1 November 2026, and on a short, informal trial on several live stores in October 2026. It was neither a benchmark nor a representative sample, so we do not use results from individual stores to rate the products. On the stores we tried, Magrano coped well with exact queries and typos, and the autocomplete showed price and stock. The vendor describes its handling of compound queries and parameters on its website; verify it on your own catalogue. For your own decision we recommend a simple procedure: take 20–30 real queries from your customers, including the ones that end with no results today, and try them in both solutions on the same catalogue. The quality of answers and results depends mainly on product data and configuration, which differ for every store. ## Where Magrano has the edge ### Price independent of traffic The price depends on catalogue size, not on the number of searches or visits. For a store with high traffic and heavy use of search, this model can be more predictable than a plan based on traffic. ### Dynamic filters and the results page Magrano can offer the shopper only the parameters relevant to the category just found. That is useful for catalogues where the shopper needs to narrow the selection step by step. ### Business control over results The order can be influenced by relevance, sales performance, margin and other rules. The store therefore does not have to rank results by text match alone. ### Broad integration options Magrano lists Shoptet, WooCommerce, Shopify, PrestaShop, Upgates, Magento, custom-built stores and a REST API. All it takes is a product feed and an integration code or the API, depending on the complexity of the project. ### Transparent model and a longer trial There is a public entry price, a 30-day trial with no card required, and a stated guarantee of a lower price when switching from a competitor as well as of a return on the solution. ## Where Yasan has the edge ### Understanding the whole sentence Yasan focuses on situations where the shopper combines category, price, parameters and intended use. It does not expect the shopper to set all the conditions again by hand. ### Product advice If a shopper does not know which product to choose, Yasan can explain the differences, recommend a variant and ask a follow-up question. Magrano is primarily search and filtering, not a conversational shop assistant. ### Search and chat on the same data Knowledge of the catalogue is used both in the results and in the AI chat. A shopper can move from searching to a more detailed question about the same product. ### Lower entry plan Yasan’s lowest standard plan costs less than Magrano’s entry price. The comparison does, however, depend on the number of products, searches and the features you need. ## Pricing Yasan lists Starter at €31.99, Go at €82.99 and Pro at €206.90 per month excluding VAT. The plan is determined by the store’s traffic: Starter up to 8,000, Go up to 25,000 and Pro up to 100,000 unique visits per month, with a catalogue of up to 20,000, 50,000 and 75,000 products. AI search and the AI chatbot are unlimited within fair use in all plans. The trial lasts 14 days. [Magrano](https://magrano.cz/) starts at 2,000 Kč per month for a catalogue of up to 1,000 products. The price rises with the number of products, and all features and an unlimited number of searches are meant to be included. The vendor offers an additional store or language version at half price. The trial period lasts 30 days with no payment card required. Magrano derives its price from the number of products, Yasan mainly from the store’s traffic. Yasan has a lower entry price, and its search and chat are unlimited within fair use. A meaningful comparison therefore requires your own product count and real traffic. ## When to choose Magrano Magrano is probably the better choice if: - shoppers mostly search for specific names, brands or categories; - you want sophisticated autocomplete and dynamic filters; - you need business control over the order of results; - you have high traffic and a smaller catalogue, so pricing by number of products suits you; - you use one of the widely supported e-commerce platforms; - you want to evaluate search with an A/B test and a clear business benefit. Example: an electronics store has well-structured parameters and shoppers search for specific models or brands. They then narrow the selection by price, performance, availability and manufacturer. Magrano gives them a traditional but significantly improved path. ## When to choose Yasan Yasan is probably the better choice if: - shoppers search in whole sentences and combine several constraints; - they need advice based on intended use, not just parameter filtering; - you want the same search box to serve both an exact product and a more open-ended need; - you want to follow up with an AI chat that has the same knowledge of the catalogue; - you want to offer order information as well, depending on the integration; - you prefer a lower entry plan. Example: a kitchenware store gets queries such as “induction frying pan that can go in the oven and costs no more than €80”. If the shopper does not know the names of the parameters and does not want to look for them in filters, Yasan handles their situation more naturally. ## When you need neither Advanced search may not pay off for a store with a small, clear catalogue and simple categories. If a shopper can easily browse the range and hardly uses basic search, the investment may be unnecessary. First fix your product data, names and filters, and track which queries shoppers actually leave on. ## Verdict Magrano is a strong choice for a store that wants high-quality search, dynamic filters, business ranking and an unlimited number of queries at a price based on catalogue size. It makes the most sense where shoppers know what type of product or brand they are looking for and are willing to filter the selection further. Yasan is the better fit where filters alone do not solve the problem, because the shopper describes their need in a natural sentence. It combines classic results, AI interpretation, advice and chat on the same catalogue. Decide based on real queries. If models, brands and categories predominate, test Magrano. If shoppers write “I need X with feature Y up to price Z” or do not know which product to choose, test Yasan. *Updated 1 November 2026. Facts about other products are based on their public websites as of that date and may change. If you find an inaccuracy, let us know and we will correct it.* --- # Yasan vs. Chaterimo: AI search or AI chat for your online store? > Chaterimo or Yasan? Both recommend products from your catalogue, but one starts in chat and the other in search. Features, pricing and when to choose which. - URL: https://yasan.ai/en/blog/yasan-vs-chaterimo - Language: English - Published: 2026-11-05; updated: 2026-11-05 - Facts about other products verified as of: 2026-11-01 (from their public websites) - Author: the Yasan team. Yasan is our own product, so this article is not an independent review. - Products compared: Yasan (https://yasan.ai/en), Chaterimo (https://www.chaterimo.com/cs/) *This article was written by the Yasan team, so Yasan is our own product. We aim for a fair comparison: facts about other solutions come from their public websites, and for each one we say when it is a better fit than Yasan.* **Short answer:** Yasan and Chaterimo can both recommend products to a shopper, answer from the catalogue and, depending on the connected integration, help with order status as well. They differ in their starting point, though. Yasan is an AI shop assistant built around search: it handles an exact product, a query with several parameters and an open-ended need. It uses the same product knowledge in chat too. Chaterimo is first and foremost a standalone AI chatbot for online stores. Yasan makes more sense if you want to improve product search across the whole catalogue and turn a natural sentence straight into results. Chaterimo is the better fit if you are mainly looking for an AI chat, want detailed control over the model and its instructions, or prefer a lower entry price. ## What is Yasan Yasan is an AI shop assistant with smart search at its core. It picks the appropriate way of working depending on the query: - “Apple iPhone 15 Pro 256 GB” is handled as ordinary search; - “red running shoes size 42 under €120” is broken down into the product and the individual constraints; - “lightweight shoes for tarmac and a wider foot” is understood as a need the shopper wants advice on. The middle group of queries is the important one. A shopper often knows what type of product they want but adds a colour, size, budget, compatibility or a property hidden in filters. Yasan tries to turn the whole sentence into relevant results without the shopper having to go through several categories and filters. Yasan uses the same catalogue knowledge in its AI chat. If the relevant integration is connected, it can also show order status once the customer has been verified. The plans include live chat, in which a person from the store’s team takes over the conversation right in the chat window. ## What is Chaterimo Chaterimo is an AI chatbot for online stores. It loads the product catalogue and other sources, answers visitors’ questions and can recommend or compare products. In the chat it can show product cards, price and availability, and also answer operational questions about shipping, payment or returns. Chaterimo uses search in a knowledge base to find relevant information for the model’s answer. However, this is an internal mechanism of the chatbot, not a replacement for the store’s main search box and results page. The user can choose the AI model, use their own API keys and adjust the assistant’s system instructions, personality and rules. The full choice of models (GPT, Claude, Gemini, Grok) applies when you use your own API key; in the all-inclusive plans, where Chaterimo manages the keys, only faster and cheaper lower-tier models are available. This gives more control, but it also requires more decisions and ongoing management. When the AI cannot help, Chaterimo, according to its [own comparison of 19 October 2026](https://www.chaterimo.com/cs/blog/nejlepsi-ai-chatbot-pro-shoptet/), creates a ticket with a summary of the conversation and sends the store an email. According to the same source, it does not offer a live chat in which a person would take over the conversation right in the chat window. ## What they have in common Both products can: - draw on the product catalogue; - recommend and compare products; - answer common shopping questions; - work with price and availability, if they are in the data; - hand a query over to a person (each in a different way, see below); - provide order information, depending on the integration. That is why they can look similar at first glance. The difference lies mainly in where and how the shopper starts. ## The main difference: search box vs. chat window Imagine the query “black waterproof trekking boots under €120, size 43”. Yasan is meant to process this request directly in search and return matching products. If the shopper wants, they can use the same catalogue knowledge in chat as well. With Chaterimo, the shopper opens the chat and describes their request in a conversation. The bot can offer products, ask a follow-up question or compare them. The store’s main search box, however, remains a separate system. Neither approach is better in general. Search is natural for a shopper who is already actively looking for a product. Chat suits a visitor who wants to have a dialogue, ask follow-up questions or deal with several types of questions in one place. ## Overview by situation | Situation | Yasan | Chaterimo | | --- | --- | --- | | Shopper is looking for an exact model | Ordinary search | Chat can send the product or a link | | Combines product, price, colour and size | Turns the sentence straight into results | Recommends products in a conversation | | Describes a need without a product name | AI search or AI chat | AI chat and follow-up questions | | Wants to compare several products | Product advice in chat | One of the chatbot’s natural functions | | Asks about order status | In chat once the customer has been verified | With the order number and a matching email or phone number | | Wants to talk to a person | Live chat: an operator takes over the conversation in the same window | Ticket with a summary and an email to the store; by its own description it does not offer live chat | | Store wants to improve its main search | Core of the product | Not a replacement for the main search | | Store wants to choose the model and edit system instructions | Less emphasis on technical model settings | More pronounced control over the model and rules | ## How the two tools handle order status Yasan can verify the customer in chat and then show order information, provided the store has the feature switched on and supplies the necessary data. According to its public materials, Chaterimo asks for the order number together with an email or phone number, which must match the details in the order. The feature is available in the paid plans and in the trial version. What is possible depends on the specific integration; Chaterimo lists connections to Shoptet, Shopify, Upgates and Eshop-rychle, for example, and connects other platforms through a product feed. The current list is on the [Chaterimo website](https://www.chaterimo.com/cs/). ## How the two tools hand a conversation over to a person Yasan has live chat in its plans. A store operator can step into an ongoing conversation at any time, answer the shopper and then hand it back to the AI. The availability of live chat can be managed according to opening hours; when nobody is online, a shopper who wants to talk to a person leaves an email and a question in a contact form. By its own description, Chaterimo does not offer live chat. If a shopper wants to talk to a person, or their question remains unresolved and they leave contact details, the AI creates a ticket with a summary of the conversation and sends the store an email. So the answer comes later, outside the chat window. For a store that has people on chat during the day, this is a significant difference. If the team only answers by email, the ticket model may be enough. In both cases the store should check before deployment what data the customer will see, how authentication works and whether the procedure meets its security rules. ## How we compared The comparison is based on both vendors’ public websites, verified on 1 November 2026, and on a short, informal trial on several live stores in October 2026. It was neither a benchmark nor a representative sample, so we do not use results from individual stores to rate the products. On the stores we tried, Chaterimo recommended products, showed product cards with price and availability and compared offers; a shopper could start a conversation without registering. When testing on your own catalogue, include questions about orders and returns as well. For your own decision we recommend a simple procedure: take 20–30 real queries from your customers, including the ones that end with no results today, and try them in both solutions on the same catalogue. The quality of answers and results depends mainly on product data and configuration, which differ for every store. ## Where Chaterimo has the edge ### Lower entry price Chaterimo’s lowest paid plan starts below the price of Yasan’s lowest standard plan. For a small store that mainly wants a chatbot, it can be easier to start on a smaller scale. ### Choice of model and your own API keys A more technically experienced team can decide which model to use and how to pay for running it. This makes it possible to tune the assistant’s costs, quality and behaviour. However, Chaterimo offers the full choice of models only with your own API key. ### System prompt, personality and rules Chaterimo gives a lot of room for setting the tone, instructions and limits of the answers. That is useful if the brand has a clear communication style or specific rules. ### More e-commerce platforms Chaterimo lists integrations with several Czech and international platforms. For a store outside Yasan’s main ecosystems, an available integration can be the deciding criterion. ## Where Yasan has the edge ### AI directly in the main search The shopper does not need to know that they should open a chat. They type a complex sentence into the same box where they would enter a product name. ### One body of knowledge for search and chat Product data is used both for search results and for conversational advice. The customer journey is therefore not split between two independent systems. ### Queries between an exact product and an open-ended need Yasan’s main benefit is not limited to general wishes. It also lies in queries such as “the same model in red”, “a case for this phone under €20” or “leather shoes size 39”. These are exactly the sentences that traditional search often cannot handle in full. ### Live chat in one window When a person is needed, a store operator takes over the conversation right in the chat. The shopper does not have to wait for an email and the whole history stays in one place. ### Less model and API management The store does not have to choose a model provider, set up its own API key or track separate model usage. For a team that does not want to run AI infrastructure, this is simpler. ### A complete journey from search to advice Yasan covers exact search, compound queries and chat in one product. It suits situations where the problem is not only in answering questions but already in the search itself. ## Pricing On its [website](https://yasan.ai/en), Yasan lists three standard plans: €31.99, €82.99 and €206.90 per month excluding VAT. It offers a 14-day trial period. Chaterimo has two ways of paying. When you use your own API keys, it lists the plans Growth at 229 Kč, Evolve at 499 Kč, Advanced at 599 Kč and Masterful at 799 Kč per month including VAT. Messages are not limited by the plan, but the store pays for model usage separately to the model’s provider. In the all-inclusive option, Growth costs 500 Kč for 1,000 messages, Evolve 1,000 Kč for 2,000 messages, Advanced 1,200 Kč for 4,000 messages and Masterful 1,600 Kč for 10,000 messages per month including VAT. There is a free plan with 100 messages per month and the Gemini Flash model, and a seven-day trial with all features. The current terms are on the [Chaterimo pricing page](https://www.chaterimo.com/cs/cenik/). A direct price comparison has its limits: Yasan includes the main search as well as the AI assistant, whereas Chaterimo prices mainly the chat and, with your own API keys, moves the model costs outside its plan. ## When to choose Chaterimo Chaterimo is probably the better choice if: - the store’s main search works well and you only want to add an AI chat; - you want to recommend and compare products in a conversation; - you need detailed control over the instructions, personality or choice of model; - you have a technical team willing to manage API keys and model costs; - a lower starting price is decisive; - you use an e-commerce platform for which Chaterimo has a ready-made integration. An example: a small specialised store with a hundred well-organised products has no problem with search. But shoppers often ask about the differences between three similar models. A standalone chatbot may be sufficient. ## When to choose Yasan Yasan is probably the better choice if: - shoppers often type compound queries straight into search; - filters exist, but people do not know which ones to use; - you want a single solution to serve an exact model, a product with parameters and an open-ended need; - you want to use the same product knowledge in both search and chat; - you do not want to choose an AI model and manage its API yourself; - the problem arises already when searching for a product, not only once the chat is opened. An example: a fashion store gets queries like “beige below-the-knee coat, size 40, under €160”. The products are in the catalogue, but ordinary search ignores the length, the size or the price cap. Yasan solves the problem where it arises. ## When it makes sense to use both In most stores, deploying two AI chats would lead to confusion more than anything else. The combination can make sense only when the roles are clearly separated — for example Yasan as the main search without a second visible bubble, and Chaterimo as a standalone chat with different sources or a specific workflow. Before such a deployment, consider whether the benefit outweighs the double integration, the knowledge management and the risk of differing answers. For most small and medium-sized stores it will be more practical to choose one main product assistant. ## When you need neither Neither tool has to make sense if: - you have a small catalogue and the products are easy to tell apart; - shoppers find everything through categories and a few clear filters; - you get almost no questions about choosing products, shipping or orders; - the catalogue data is incomplete or inconsistent; - you have no way of evaluating the tool’s benefit. A store with thirty clearly described products may gain more from fixing its navigation, filtering and descriptions than from deploying AI. Neither chat nor search can work reliably with information that is missing from the catalogue. ## Verdict Yasan and Chaterimo are not just two chatbots with different price lists. Chaterimo is primarily a conversational assistant. Yasan is a product assistant built around search that uses the same knowledge in chat as well. If shoppers find products without difficulty and mainly need advice, a comparison of variants or an answer in a conversation, Chaterimo can be the simpler and cheaper choice. If shoppers fail already at the search stage — especially with queries involving size, colour, price, compatibility or intended use — Yasan makes more sense. The best test is simple: take ten real customer queries that lead to zero or poor results today. If you want search itself to answer them, test Yasan. If you want to handle them in a separate dialogue and your existing search suits you, test Chaterimo. *Updated 1 November 2026. Facts about other products are based on their public websites as of that date and may change. If you find an inaccuracy, let us know and we will correct it.* --- # Yasan vs. Tidio Lyro: an AI shop assistant in search or AI customer support? > Tidio Lyro or Yasan? An AI agent for customer support compared with an AI shop assistant built around search. Features, pricing and when to choose which. - URL: https://yasan.ai/en/blog/yasan-vs-tidio-lyro - Language: English - Published: 2026-11-05; updated: 2026-11-05 - Facts about other products verified as of: 2026-11-01 (from their public websites) - Author: the Yasan team. Yasan is our own product, so this article is not an independent review. - Products compared: Yasan (https://yasan.ai/en), Tidio Lyro (https://www.tidio.com) *This article was written by the Yasan team, so Yasan is our own product. We aim for a fair comparison: facts about other solutions come from their public websites, and for each one we say when it is a better fit than Yasan.* **Short answer:** Yasan starts with finding and choosing a product. It handles an exact query like ordinary search, tries to turn a more complex request straight into results, and uses the same knowledge of the catalogue in its AI chat. Tidio is a broader customer communication platform. Its AI agent Lyro answers in a conversation, works with support content, can recommend products and hand the customer over to a person. Yasan makes more sense when shoppers leave because they cannot find the right product. Tidio with Lyro is the better fit if you need to automate recurring questions, connect AI with a helpdesk, live chat and agents, or already use another support system that you want to add AI to. ## What is Yasan Yasan is an AI shop assistant for online stores. Its core is search that adapts to the type of query: - “Nike Pegasus 41” is handled as ordinary product search; - “red running shoes size 42 under €120” is understood as a product with several parameters; - “lightweight shoes for tarmac and a wider foot” is handled as a need the shopper should get advice on. The main benefit lies in the middle group of queries. A shopper often knows the type of product but adds colour, size, price, compatibility or intended use. Yasan tries to translate the whole sentence into results without the shopper having to set all the conditions again in filters. It uses the same product knowledge in its AI chat. Depending on the integration, it can also show order status once the customer has been verified. Email automation is available in the custom plan, but it is not the main purpose of the product. ## What are Tidio and Lyro Tidio is a customer communication platform. It combines live chat, ticketing, a helpdesk, automation Flows and the AI agent Lyro. Human and automated conversations can therefore take place in one system. Lyro answers on the basis of the website, FAQ and other support content. It can hold a follow-up conversation, recommend products and hand the customer over to a person. It can be bought as part of Tidio or as a standalone product and connected to another helpdesk, such as Zendesk or Salesforce. One thing matters for Czech online stores: on its list of e-commerce integrations, Tidio names, for example, Shopify, WooCommerce, BigCommerce, PrestaShop, Shopware and Adobe Commerce, but not Shoptet (as of 30 October 2026). On Shoptet the chat widget can be embedded with generic code, but the AI then has no direct connection to the store’s catalogue and orders. Flows are a different part of the product: they are pre-designed automated scenarios for support, lead collection or sales. Lyro, by contrast, uses AI, understands freely phrased questions and is not limited to prepared branches. ## The main difference: search vs. conversation Imagine a shopper looking for a “garden pump for watering from a barrel under €120”. - Yasan is meant to process the request right in the search box and show matching products. - Lyro answers the shopper in a chat conversation, asks follow-up questions if needed and recommends a suitable item. - Tidio without Lyro can pass the query to an agent or trigger a preset Flow. Both tools can help the shopper. What decides it is whether you want to improve the main path through search, or primarily automate conversations and support work. ## Overview by situation | Situation | Yasan | Tidio Lyro | | --- | --- | --- | | Exact model | Ordinary search results | Can send a recommendation or a link in chat | | Product with price, size or colour | Turns the sentence straight into results | The recommendation takes place in a conversation | | Open-ended need | AI answer in search or chat | AI conversation and follow-up questions | | Recurring questions about delivery or returns | Can answer in chat, but it is not the main focus | One of Lyro’s main areas | | Human customer support | Live chat with an agent taking over the conversation | Helpdesk, ticketing, agents and handover in one system | | Proactive scenarios | Less emphasis | Flows for support, lead collection and sales | | Order status | Depending on the integration, once the customer has been verified | Depends on the connected data and configured actions; it lists no native integration for Shoptet | ## How we compared The comparison is based on both vendors’ public websites, verified on 1 November 2026, and on a short, informal trial on several live stores in October 2026. It was neither a benchmark nor a representative sample, so we do not use results from individual stores to rate the products. We did not evaluate Lyro in operation on the stores we tried. We therefore describe its capabilities according to Tidio’s documentation and pricing. For your own decision we recommend a simple procedure: take 20–30 real queries from your customers, including the ones that end with no results today, and try them in both solutions on the same catalogue. The quality of answers and results depends mainly on product data and configuration, which differ for every store. ## Where Tidio Lyro has the edge ### Helpdesk and the work of a human team Tidio handles live chat, tickets, conversation assignment and handover between AI and an agent. Yasan is not a full replacement for a helpdesk for a larger support team. ### A standalone AI agent or an add-on to another helpdesk Lyro can be used with the Tidio platform or on its own. That is practical for a company that already has Zendesk, Salesforce or another system and does not want to change its main helpdesk. ### Automation Flows Alongside AI, a store can create pre-defined scenarios, proactive messages and lead collection paths. These marketing and support automations are not the core of Yasan. ### A broader communication platform Tidio connects AI with other communication and team features. It suits cases where the main problem is the volume of messages, not the quality of product search. ## Where Yasan has the edge ### AI right in the main search The shopper does not have to open a chat. They type a complex query where they already naturally look for a product. ### One body of knowledge for search and chat An exact model, a compound parametric query and an advice-seeking question all draw on the same catalogue. Search and chat are therefore not two separate product experiences. ### Czech e-commerce focus Yasan has standard integrations for Shoptet, Shopify and WooCommerce, public pricing in Czech koruna and euros, and is designed specifically for a store’s sales path. For a store on Shoptet this is significant: Tidio does not name Shoptet on its list of integrations. ### Order status included in the plan price Checking order status in chat is part of all Yasan’s standard plans. If the feature is switched on, Yasan verifies the customer and shows them the order information. ## Pricing Yasan lists plans at €31.99, €82.99 and €206.90 per month excluding VAT. All of them include AI search and the AI chatbot; the trial lasts 14 days. [Tidio Lyro](https://www.tidio.com/pricing/) starts at 32.50 USD per month for 50 AI conversations with annual billing (39 USD with monthly billing) and offers a seven-day trial. The first 50 conversations are free as a one-off. The Tidio Starter plan on its own starts at 24.17 USD per month with annual billing; Lyro can be a separate add-on or part of a higher bundle. At larger volumes the limits and prices change. The amounts cannot be compared by the lowest plan alone. Yasan includes search and chat, whereas Tidio separates the communication platform, Flows and AI conversations. ## When to choose Tidio Lyro Tidio with Lyro is probably the better choice if: - you need a helpdesk, live chat and the work of human agents; - you want to connect AI to an existing support system; - customers mainly ask about delivery, returns and other recurring operational questions; - you will make use of proactive Flows and lead collection; - your existing product search works well; - you run a store on a platform that Tidio supports (for example Shopify or WooCommerce). Example: a store has a clear catalogue, but the support team keeps dealing with the same questions and needs tickets, conversation handover and an overview of the agents’ work. ## When to choose Yasan Yasan is probably the better choice if: - shoppers already fail when searching for products; - they type price, size, compatibility or intended use into search; - you want to combine ordinary search and AI advice in one box; - you need the same product knowledge in search and chat; - the priority is choosing products, not managing a support team. Example: shoppers search for a “pump for water from a barrel for the garden under €120” and ordinary search returns all pumps or none. The problem arises before the chat is opened. ## When you need neither If you have a small, clear catalogue and only a few customer questions a week, good categories, filters and ordinary email may be enough. It makes no sense to deploy AI without a clear problem, good source data and a way to evaluate the benefit. ## Verdict Tidio Lyro is an AI agent inside a broader communication platform. It is stronger in helpdesk, automation and collaboration with a human team. Yasan is an AI shop assistant built around search and is stronger at the moment when the shopper first needs to find or choose a product. So ask where the customer journey fails: in the search box, or only in communication with support? The choice usually becomes clear from that. *Updated 1 November 2026. Facts about other products are based on their public websites as of that date and may change. If you find an inaccuracy, let us know and we will correct it.* --- # Yasan vs. Intercom Fin: an AI shop assistant for online stores or complete AI support? > Intercom Fin or Yasan? A mature AI agent inside a helpdesk versus an AI shop assistant for online stores that helps shoppers choose a product in search and chat. - URL: https://yasan.ai/en/blog/yasan-vs-intercom-fin - Language: English - Published: 2026-11-05; updated: 2026-11-05 - Facts about other products verified as of: 2026-11-01 (from their public websites) - Author: the Yasan team. Yasan is our own product, so this article is not an independent review. - Products compared: Yasan (https://yasan.ai/en), Intercom Fin (https://www.intercom.com) *This article was written by the Yasan team, so Yasan is our own product. We aim for a fair comparison: facts about other solutions come from their public websites, and for each one we say when it is a better fit than Yasan.* **Short answer:** Intercom Fin is a mature AI agent for customer support, sales and e-commerce. It works inside a helpdesk with an inbox, tickets, workflows, a knowledge base and human agents. Yasan is an AI shop assistant for online stores: its main job is to help the shopper find and choose a product right in search, and it uses the same knowledge of the catalogue in chat as well. Choose Intercom Fin if you need to automate support across channels and manage the work of a larger team. Yasan makes more sense if the main problem is product search, compound queries and advice before purchase. ## What is Yasan Yasan works with exact, parametric and advice-seeking queries. It handles “Kinderkraft MOOV 2 pushchair” as ordinary search. For the sentence “a pushchair for the city that fits in a small car boot and costs under €400” it tries to understand the use, the size constraint and the price. It uses the same product catalogue in its AI chat, where it can compare products or explain the differences. Depending on the integration, it can also help with order status once the customer has been verified. The focus, however, remains the sales path from search to choice. ## What is Intercom Fin Fin is an AI agent inside the Intercom platform. It answers from the Help Center, the website and other approved sources, and can ask follow-up questions, run procedures, route the customer and hand the conversation over to a human agent. Intercom adds a shared inbox, ticketing, workflows, reporting, the Knowledge Hub, a help centre and support for multiple communication channels. Fin is therefore not just a chatbot on a website but part of a whole customer care system. Intercom now offers Fin for e-commerce as well. The quality of its work with the catalogue, however, depends on the specific connection, sources and implementation. ## The main difference: product path vs. service system A shopper might write “I need a lightweight pushchair for the city that I can fold with one hand”. - Yasan is meant to process this request in search, show products and allow a follow-up question. - Fin can resolve the request in a conversation, provided it has access to the catalogue and the necessary information. - Intercom can additionally categorise the conversation, trigger a workflow, create a ticket or hand it over to the right team. So Fin is a broader platform for communication and processes. Yasan addresses a narrower moment, but one that is crucial for an online store: understanding what the shopper is looking for. ## Overview by situation | Situation | Yasan | Intercom Fin | | --- | --- | --- | | Exact product | Results in the main search | An answer or recommendation in a conversation | | Product with several constraints | Turns the whole sentence into results | Depends on the product connection and sources | | Product comparison | Product chat on top of the catalogue | Possible in a conversation, quality depends on implementation | | Delivery, returns and FAQ | Answer in the AI chat | One of its strongest areas | | Tickets and workflows | Not the main purpose | The core of the Intercom platform | | Multiple communication channels | A more limited role | Inbox and automation across channels | | Order status | In chat once the customer has been verified, if the feature is switched on | Can be handled with a procedure or integration; depends on implementation | ## How we compared The comparison is based on both vendors’ public websites, verified on 1 November 2026, and on a short, informal trial on several live stores in October 2026. It was neither a benchmark nor a representative sample, so we do not use results from individual stores to rate the products. On the stores we tried, Fin answered questions about delivery and returns well and cited the sources of its answers. Its handling of the catalogue and orders varied between stores depending on the connected data, which is consistent with Fin being highly configurable. For your own decision we recommend a simple procedure: take 20–30 real queries from your customers, including the ones that end with no results today, and try them in both solutions on the same catalogue. The quality of answers and results depends mainly on product data and configuration, which differ for every store. ## Where Intercom Fin has the edge ### Helpdesk, tickets and workflows Intercom is a complete customer care system. It lets a company manage AI, human agents, tickets, routing and reporting in one environment. ### Working with the knowledge base Fin answers from the Help Center and other approved sources. That matters for delivery, returns, warranties and other rules where the customer should get verifiable information. ### Multiple channels and larger teams Intercom makes sense for organisations that serve customers via chat, email and other channels and need advanced management of teams, permissions and SLAs. ### Procedures and automated actions Fin can follow defined procedures, perform an action or hand the conversation over to a specific workflow. That goes beyond ordinary chatbot answering. ## Where Yasan has the edge ### AI right in search Yasan catches the shopper before they open a chat or create a ticket. It handles a complex product query in the main search. ### Product advice as the core Yasan has been designed from the start for the catalogue, parameters, compatibility and choosing products. For Fin, e-commerce is one of the areas of a broader support platform. ### One body of knowledge for search and chat A shopper can start with an exact name, add several conditions and continue in a conversation on top of the same product data. ### A simpler pricing model for a smaller store Yasan is not billed by the number of agent seats and resolved cases at the same time. A smaller store can therefore estimate the cost more easily from a single plan. ## Pricing Yasan lists plans at €31.99, €82.99 and €206.90 per month excluding VAT. They include AI search and the AI chatbot; the trial lasts 14 days. [Intercom](https://www.intercom.com/pricing) charges for the platform per agent seat and for Fin by outcome. Fin costs 0.99 USD per resolved case (outcome). Essential lists a discounted price for new customers of 19 USD per seat per month with annual billing (29 USD as standard); Advanced costs 85 USD and Expert 132 USD per seat. For a larger team you need to factor in the number of seats, the volume of outcomes and any additional channels or features. A direct comparison of a single monthly amount would therefore be misleading. ## When to choose Intercom Fin Intercom Fin is probably the better choice if: - you need a complete helpdesk and a shared inbox; - you manage a larger support team and multiple communication channels; - you want to connect AI with tickets, workflows and procedures; - working with a knowledge base and detailed reporting are important to you; - most questions concern support, accounts, delivery, returns or more complex processes. Example: an international brand has dozens of agents, several inboxes and complex rules for routing complaints, returns and B2B customers. Intercom solves the system-level problem of support as a whole. ## When to choose Yasan Yasan is probably the better choice if: - shoppers have trouble finding or choosing a product; - they search in natural sentences and combine several parameters; - you want to deploy AI right in search, not only in a support conversation; - you need a Czech e-commerce solution with public pricing; - you do not want to pay for and manage a complete enterprise helpdesk. Example: a specialist pushchair store needs to answer “a lightweight pushchair for the city that fits in the boot of a small car”. The support team is small and the main problem arises already at the product selection stage. ## When you need neither A small store with a simple catalogue and a low volume of questions can work well with good filters, an FAQ and ordinary email. Intercom may be unnecessarily extensive, and Yasan may not add value if shoppers find products easily. ## Verdict Intercom Fin is stronger as an AI agent inside a comprehensive customer care system. Yasan is stronger as a product assistant at the moment of searching and deciding. If you want to automate support and processes across channels, start with Fin. If you want the shopper to find the right product as soon as they enter a sentence with price, features and use, start with Yasan. *Updated 1 November 2026. Facts about other products are based on their public websites as of that date and may change. If you find an inaccuracy, let us know and we will correct it.* --- # Yasan vs. Search Ready: rich filters, or understanding the whole sentence? > Search Ready or Yasan? A comparison of Czech search with detailed faceted filtering and an AI shop assistant that turns price, size and purpose into results. - URL: https://yasan.ai/en/blog/yasan-vs-search-ready - Language: English - Published: 2026-11-05; updated: 2026-11-05 - Facts about other products verified as of: 2026-11-01 (from their public websites) - Author: the Yasan team. Yasan is our own product, so this article is not an independent review. - Products compared: Yasan (https://yasan.ai/en), Search Ready (https://www.searchready.cz) *This article was written by the Yasan team, so Yasan is our own product. We aim for a fair comparison: facts about other solutions come from their public websites, and for each one we say when it is a better fit than Yasan.* **Short answer:** Search Ready is a Czech intelligent search solution with detailed faceted filtering, autocomplete, an administration interface and business control over results. Yasan is an AI shop assistant that tries to understand the shopper’s whole request and turn price, size, brand or intended use straight into results. It uses the same catalogue knowledge in its AI chat as well. Search Ready is the better fit for catalogues where the shopper needs to filter a large number of technical parameters systematically. Yasan makes more sense where the shopper writes the parameters in a natural sentence or does not even know the names of the filters they should use. ## What is Yasan Yasan works with an exact name, a compound parametric query and an open-ended need. It handles “DJI Osmo Pocket 3” as classic search. It understands “drone for a beginner under €600 with good stabilisation” as a combination of category, experience, price and feature. If the shopper needs advice, the AI can add an explanation and a recommendation. A follow-up question continues in chat on top of the same catalogue knowledge. Depending on the integration, Yasan can also help with order status once the customer has been verified. ## What is Search Ready Search Ready is a Czech search engine designed for online stores, B2B catalogues and other websites with a large amount of content. It offers autocomplete, a results page, faceted filters, synonyms, custom ranking, blacklists and whitelists, reporting and A/B testing. Its filtering adapts to the products found. It can work with ranges (for example a price histogram), keywords, yes/no values and other data types. The store can choose AND or OR logic, sort filter values and adjust their behaviour in the administration. Search Ready also uses AI in some additional features, for example when working with document content or grouping popular content. However, it is not presented as a conversational AI shop assistant on top of the catalogue. ## The main difference: manual control of filters vs. query interpretation For the request “pressure washer under €300 for washing a car”, Search Ready can find the category and offer a price slider, power, accessories and other filters. The shopper has a lot of control over narrowing the selection. Yasan tries to understand both the price limit and the use from the sentence itself and show matching products straight away. If the need is unclear, it can ask a follow-up question or explain its recommendation. So Search Ready builds on a high-quality results interface and data. Yasan puts more emphasis on the shopper not having to know which parameters are hidden in the filters. ## Overview by situation | Situation | Yasan | Search Ready | | --- | --- | --- | | Exact model or code | Ordinary search results | Strong search for products and codes | | Typo | Works with the meaning of the query | Typo tolerance and synonyms | | Price and use in one sentence | Tries to turn them straight into results | The shopper usually narrows the selection with filters | | Detailed technical parameters | Handles parameters according to the catalogue data | Rich faceted filtering and administration | | Advice-seeking question | AI answer and product chat | Classic results; a conversational adviser is not the core of the product | | Buying straight from the results | Product cards depending on the implementation | An add-to-cart button can sit directly in the results | | Documents and technical data sheets | Not a main specialisation | AI processing of PDF, Word, Excel and other documents | ## How we compared The comparison is based on both vendors’ public websites, verified on 1 November 2026, and on a short, informal trial on several live stores in October 2026. It was neither a benchmark nor a representative sample, so we do not use results from individual stores to rate the products. On the stores we tried, Search Ready coped well with exact models and typos and offered very detailed filtering: price range, brand, availability, labels and adding to the cart straight from the results. For your own decision we recommend a simple procedure: take 20–30 real queries from your customers, including the ones that end with no results today, and try them in both solutions on the same catalogue. The quality of answers and results depends mainly on product data and configuration, which differ for every store. ## Where Search Ready has the edge ### Faceted filtering Search Ready gives the shopper detailed control over the results. That is essential for electronics, tools, spare parts and B2B catalogues with many exact parameters. ### Administration and business control The store can configure synonyms, stop words, filters, ordering and indexing. Results can be adapted to business logic and to specific data. ### Search in documents Using OCR and AI, Search Ready can process PDF, Word, Excel, e-books or scans and display them with a useful title and description. That is a strong feature for technical and B2B catalogues. ### Payment per actual click-through The performance-based part of the price depends on clicks on a found result, not on every query entered. This model may suit some stores better. ## Where Yasan has the edge ### Several conditions in one sentence Yasan tries to understand not only the product but also price, size, compatibility and use, without any further setting of filters. ### Advice and follow-up questions If the shopper does not know the technical parameters, they can describe their need and continue in chat. Search Ready is primarily a tool for searching and filtering. ### One set of knowledge in search and chat Product data serves ordinary results, the AI answer and conversational advice. ### Standard public plans Yasan can be tried without an individual sales process. Search Ready is deployed with a consultation, and the specific variant affects the price. ## Pricing Yasan lists plans at €31.99, €82.99 and €206.90 per month excluding VAT and a 14-day trial. Search Ready uses a flat fee plus a performance-based component depending on click-throughs. The public price list for the Standard version states a licence of 3,000 Kč per month, 1,000 click-throughs included and then from 1 Kč per click-through; the rate gradually decreases with higher volume down to 0.10 Kč. Initiation is free in this variant. Alongside it, Search Ready also offers an individually priced Custom version, so check the specific offer in the [current price list](https://www.searchready.cz/cenik-standard). ## When to choose Search Ready Search Ready is probably the better choice if: - you sell technical goods with many parameters; - shoppers want to narrow results manually with filters; - you need detailed control over synonyms, facets and ordering; - you want to display documentation, manuals and technical data sheets; - you use Shoptet or Upgates, or need a custom implementation; - payment per click-through on results suits you. Example: a tool store has tens of thousands of items and the shopper filters by power, voltage, brand, price and availability. Precise filtering matters more than a conversational answer. ## When to choose Yasan Yasan is probably the better choice if: - shoppers write price, features and use straight into the query; - they do not know which filter or technical parameter they need; - you want search to answer an advice-seeking question as well; - you want to follow up with an AI chat on top of the same catalogue; - you need a product assistant, not management of documents and facets. Example: a shopper is looking for a “pressure washer for occasionally washing a car, under €300” and does not want to study pressure, flow rate or motor type. Yasan is meant to help them turn the need into a suitable selection. ## When you need neither A small catalogue with clear categories and a few filters can work well with basic search too. First analyse zero-result queries and check whether the problem lies in missing parameters or unclear product names. ## Verdict Search Ready is stronger where the shopper needs technically precise filtering and the store wants detailed control over the results. Yasan is stronger where the shopper describes their need in a sentence and does not want to, or cannot, translate the request into parameters. If your typical shopper is a “filterer”, test Search Ready. If they are more likely to write “I need X for Y under Z euros”, test Yasan. *Updated 1 November 2026. Facts about other products are based on their public websites as of that date and may change. If you find an inaccuracy, let us know and we will correct it.* --- # Yasan vs. Algolia: a ready-made AI shop assistant, or a platform for building your own search? > Algolia or Yasan? An API-first platform for building your own search and AI agents versus a ready-made AI shop assistant for online stores, with no development. - URL: https://yasan.ai/en/blog/yasan-vs-algolia - Language: English - Published: 2026-11-05; updated: 2026-11-05 - Facts about other products verified as of: 2026-11-01 (from their public websites) - Author: the Yasan team. Yasan is our own product, so this article is not an independent review. - Products compared: Yasan (https://yasan.ai/en), Algolia (https://www.algolia.com) *This article was written by the Yasan team, so Yasan is our own product. We aim for a fair comparison: facts about other solutions come from their public websites, and for each one we say when it is a better fit than Yasan.* **Short answer:** Algolia is a global API-first platform for search, recommendations and building your own AI experiences. It offers keyword search, AI ranking, NeuralSearch, personalisation and Agent Studio for creating shopping agents. Yasan is a ready-made AI shop assistant for online stores: it connects the catalogue and combines ordinary results, understanding of a compound query and product chat, without the company having to build its own frontend and AI orchestration. Algolia is the better fit for companies with a development team that want to design search in detail, scale it and connect it to their own systems. Yasan makes more sense for an online store that wants a ready-made solution for search and advice without separate development. ## What is Yasan Yasan is an AI shop assistant focused directly on e-commerce. It handles an exact product name as ordinary search. For the query “yellow gold earrings under €120” it tries to understand the category, the material and the price. For the sentence “dog food for a dog with a chicken allergy” it also has to recognise the negation and the safety constraint correctly. The same catalogue knowledge works in search and in the AI chat. A shopper can compare products or ask about compatibility and intended use. Depending on the integration, order self-service can be added as well. ## What is Algolia Algolia is a technology platform, not merely a ready-made search widget. Developers index products and content into it and use its API and UI libraries to build their own search, recommendations, merchandising and personalisation. The basic plans offer keyword search, query suggestions, rules, synonyms, analytics and connectors. Higher tiers add AI synonyms, AI ranking, advanced personalisation and NeuralSearch, which combines semantic and keyword search. Agent Studio makes it possible to build your own agentic search, product questions, guided selling, compatibility checks or product comparison. The agent can be grounded in Algolia indices, business rules and your own sources. However, the company has to choose a model, configure the behaviour and integrate the resulting experience into its website. ## The main difference: product vs. building kit Yasan delivers a specific product experience. The store connects its catalogue and gets search with an AI layer and chat. Algolia delivers infrastructure and building blocks. A team can create a simple autocomplete, a complex marketplace search or its own shopping agent with precisely defined rules. This means Algolia can be functionally broader and more adaptable. At the same time, though, it requires development, index management, a frontend, measurement and often your own decisions about the LLM and costs. ## Overview by situation | Situation | Yasan | Algolia | | --- | --- | --- | | Ready-made search for an online store | Standard product and integration | A specific implementation has to be built | | Exact product and typos | Part of the ready-made search | Strong keyword search and configurable relevance | | Compound sentence with constraints | AI interpretation in the product | NeuralSearch or a custom agent, depending on configuration | | Custom shopping agent | More limited configuration, ready-made behaviour | Agent Studio, your own model, tools and rules | | Merchandising and personalisation | Less emphasis | Extensive API and enterprise options | | Czech Shoptet store without development | Standard integration | Requires a custom or partner implementation | | Control over infrastructure | Handled by the vendor | High control over indices, UI and integration | ## How we compared The comparison is based on both vendors’ public websites, verified on 1 November 2026, and on a short, informal trial on several live stores in October 2026. It was neither a benchmark nor a representative sample, so we do not use results from individual stores to rate the products. The stores we tried mainly ran classic search with typo tolerance, which coped well with autocomplete and exact products. We did not see NeuralSearch or Agent Studio deployed there, so we do not rate them. With Algolia, the result depends fundamentally on what the particular store builds. For your own decision we recommend a simple procedure: take 20–30 real queries from your customers, including the ones that end with no results today, and try them in both solutions on the same catalogue. The quality of answers and results depends mainly on product data and configuration, which differ for every store. ## Where Algolia has the edge ### Developer flexibility A team can control the data model, relevance, rules, frontend, experiments and connections to other services. Algolia adapts to considerably broader scenarios than a ready-made e-commerce add-on. ### Scaling and international use Algolia suits large catalogues, marketplaces, multiple countries and applications beyond a classic online store. ### Merchandising, personalisation and recommendations The platform makes it possible to control ordering, segments, recommendations and business rules in detail. ### Agent Studio A company can build its own shopping agent that works with the catalogue, availability, compatibility, rules and other tools. Different models can be chosen while keeping control over how they are used. ## Where Yasan has the edge ### A ready-made solution with no development of your own The store does not have to design indices, a frontend or agent orchestration. It connects a supported platform and uses a prepared product experience. ### AI search and chat in one An exact query, parameters in a sentence and an advice-seeking question are all part of one product and one set of catalogue knowledge. ### Focus on Czech e-commerce Yasan offers integrations for Shoptet, Shopify and WooCommerce, Czech-language support and public pricing in Czech koruna and euros. ### Order feature Depending on the integration, Yasan can show order status once the customer has been verified. With Algolia, a team would have to design a similar action and connect it as a custom tool. ## Pricing Yasan costs €31.99, €82.99 or €206.90 per month excluding VAT, depending on the plan, and offers a 14-day trial. [Algolia Grow](https://www.algolia.com/pricing) includes 10,000 search requests per month, and each additional thousand costs 0.50 USD; the number of records above the included limit is also charged separately. Grow Plus adds AI features and the price depends on usage. The enterprise variant, Elevate, is tailor-made. With Agent Studio you also need to allow for the development team’s work and any consumption of the chosen LLM. A direct comparison of licences is not complete: Algolia is infrastructure, whereas Yasan is a ready-made product including the user interface and e-commerce logic. ## When to choose Algolia Algolia is probably the better choice if: - you have your own product and development team; - you want to design relevance, UI and business rules precisely; - you run a marketplace, several websites or a complex international environment; - you need your own personalisation, recommendations and experiments; - you want to build your own agent on top of internal systems and tools; - you are prepared to deal with implementation and long-term maintenance. Example: a marketplace with millions of items needs its own data model, several types of users, dynamic ranking, personalisation and an agent connected to availability and the customer account. ## When to choose Yasan Yasan is probably the better choice if: - you want a ready-made product instead of a developer platform; - you run an ordinary online store on a supported platform; - shoppers search in natural Czech and combine parameters; - you want search and product chat on top of the same data; - you do not have a team to build and maintain your own AI experience; - you prefer a more predictable set of features and price. Example: a mid-sized Czech online store wants to improve queries like “yellow gold earrings under €120” without several months of developing its own search frontend. ## When you need neither A small catalogue can be served well by the good native search of an e-commerce platform. If shoppers find products easily and you do not have the capacity to measure and manage a new solution, investing in either Algolia or Yasan need not be a priority. ## Verdict Algolia can offer considerably more control and broader technological options, but the company has to design and build the resulting experience itself. Yasan offers a narrower, more finished solution to a specific e-commerce problem. If you are asking “what could we build?”, look at Algolia. If you are asking “how do we improve product search and advice without our own development?”, look at Yasan. *Updated 1 November 2026. Facts about other products are based on their public websites as of that date and may change. If you find an inaccuracy, let us know and we will correct it.* --- # Yasan vs. Selzee: AI search with chat, or a standalone AI Shopping Assistant? > Selzee or Yasan? A comparison of an AI Shopping Assistant in chat and an AI shop assistant built around search. Features, pricing and when to choose which. - URL: https://yasan.ai/en/blog/yasan-vs-selzee - Language: English - Published: 2026-11-05; updated: 2026-11-05 - Facts about other products verified as of: 2026-11-01 (from their public websites) - Author: the Yasan team. Yasan is our own product, so this article is not an independent review. - Products compared: Yasan (https://yasan.ai/en), Selzee (https://chat.selzee.com) *This article was written by the Yasan team, so Yasan is our own product. We aim for a fair comparison: facts about other solutions come from their public websites, and for each one we say when it is a better fit than Yasan.* **Short answer:** Selzee is an AI Shopping Assistant for e-commerce that communicates in chat, recommends products, can add them to the cart, hand the conversation over to a person and, depending on the integration, show order status. Yasan is an AI shop assistant built around search: it handles a simple query as ordinary search, interprets a more complex sentence using AI and uses the same catalogue knowledge in chat as well. Selzee makes more sense if you are happy with your existing search and want to add a standalone sales assistant in a conversation. Yasan is the better fit if shoppers are already failing in the main search and you want one solution to cover exact search, parameters in a sentence and product advice. ## What is Yasan Yasan helps a shopper find a product regardless of how precisely they can name their need. It handles “Czech Lion 1 oz investment coin” as ordinary search. It understands “gold coin under €1,200 as a gift for the birth of a child” as a product with a price and a purpose. For the query “which gift keeps its value and is not too heavy?” it can add an explanation and a recommendation. AI is brought in according to the complexity of the query, not automatically for every search. Yasan uses the same catalogue for advice in chat. If the order integration is connected, it can also help with order status once the customer has been verified. ## What is Selzee Selzee Shopping Assistant is an AI chat for e-commerce. It draws on the product catalogue, shipping information, terms and conditions and the FAQ. It can recommend products, display product cards, be proactive, hand the customer over to a human operator and provide analytics on the chat’s effect on conversion and order value. According to the current product website, customers in supported integrations can add a product to the cart or check an order using the order number and email. Selzee lists Shopify, Shoptet, Upgates and the option of other connections. Information about availability differs between the vendor’s websites: chat.selzee.com offers a price list and sign-up, whereas the FAQ on selzee.com states that AI Chat is intended for existing stores. So check the current conditions for new customers directly with Selzee. ## The main difference: search vs. chat salesperson For the request “gold coin under €1,200 as a gift for the birth of a child”, Yasan is meant to offer products directly in search. The shopper can continue in chat but does not have to open it. With Selzee, the shopper enters a chat conversation. The assistant can ask about the motif, the budget or the preferred weight and then recommend products. Both tools use the catalogue and can give advice. Yasan starts in search, Selzee in a separate dialogue. ## Overview by situation | Situation | Yasan | Selzee | | --- | --- | --- | | Exact product | Results in the main search | The chat can recommend a product and display a card | | Price and parameters in one sentence | Conditions turned straight into results | The assistant works with the request in a conversation | | Open-ended need | AI search or AI chat | AI chat and follow-up questions | | Adding to the cart from chat | Depends on the implementation | The current website lists this feature for supported platforms | | Order status | In chat once the customer has been verified | Order number and email, according to the public description | | Human operator | Live chat with conversation takeover | Live chat and handover to a person | | Main search box | The core of the product | Does not replace the store’s search | ## How we compared The comparison is based on both vendors’ public websites, verified on 1 November 2026, and on a short, informal trial on several live stores in October 2026. It was neither a benchmark nor a representative sample, so we do not use results from individual stores to rate the products. In the implementation we tried, the assistant answered without an entry gate, asked follow-up questions to clarify the request and displayed a product card. Features such as adding to the cart and order checking are listed by the vendor on its website; verify them in a demo for your platform. For your own decision we recommend a simple procedure: take 20–30 real queries from your customers, including the ones that end with no results today, and try them in both solutions on the same catalogue. The quality of answers and results depends mainly on product data and configuration, which differ for every store. ## Where Selzee has the edge ### A standalone AI Shopping Assistant If a store does not want to change its search and needs only a conversational salesperson, Selzee addresses exactly this scenario. ### Proactive chat and analytics Selzee can actively offer itself to a visitor and tracks engagement, the effect on conversion and order value. That is useful for teams that want to evaluate chat as a separate sales channel. ### Adding to the cart and order queries The current website lists both features as available for Shopify, Shoptet and Upgates. Before buying, however, you need to verify the specific integration and the authentication method. ### The option of human intervention The paid plans include live chat and handover to a human operator, so the team can pick up where the AI’s conversation left off. ## Where Yasan has the edge ### AI directly in search The shopper does not have to look for a chat bubble. They enter both exact and complex queries in the same box they already know. ### One set of product knowledge for search and chat Yasan does not add a chat alongside an independent search. Both interfaces work with the same catalogue and product logic. ### Lower entry price Yasan’s lowest paid plan costs less than Selzee Starter. It also includes the main AI search, not only a chat assistant. ## Pricing Yasan lists plans at €31.99, €82.99 and €206.90 per month excluding VAT and a 14-day trial. [Selzee](https://chat.selzee.com/cz/pricing) has a free plan with 100 AI answers and 1,000 products; embedding the assistant on a website only starts with Starter at 2,399 Kč per month. Starter includes 500 AI answers and 1,000 products. Růst costs 4,099 Kč and adds order status checking, 1,500 answers and 10,000 products. Pro costs 7,199 Kč and includes 5,000 answers and 80,000 products. An answer over the limit is listed in the price list at 2 Kč; for annual payment the website states a twenty per cent saving. We recommend confirming the price and the conditions of a new deployment directly with Selzee. ## When to choose Selzee Selzee is probably the better choice if: - your existing product search works well; - you want to add a standalone AI shop assistant in chat; - you will make use of proactive outreach, chat analytics and a live operator; - you want to let the shopper add a product to the cart straight from the conversation; - the vendor confirms that a new installation is available for your platform. Example: a store has a clear catalogue of investment products, but shoppers need the differences, motifs, weights and suitability as a gift explained. Chat may be more natural than changing the search. ## When to choose Yasan Yasan is probably the better choice if: - shoppers already have a problem in the main search; - they write colour, size, price or intended use in one sentence; - you want exact search, AI interpretation and chat in one product; - you prefer a lower entry-level plan. Example: shoppers search for a “gold coin under €1,200 as a gift for the birth of a child”. If the answer is supposed to appear already in the search results, Yasan fits the problem better. ## When you need neither If you have a few dozen clearly distinct products and shoppers find everything easily through categories, AI may not bring enough of an effect. First fix your product data, navigation and frequently asked questions, and check how many shoppers really need advice. ## Verdict Selzee is a standalone AI Shopping Assistant focused on conversation, recommendations and sales work in chat. Yasan is an AI shop assistant that starts in the main search and adds chat as a follow-up option. If search works and what you lack is a conversational salesperson, look into Selzee. If shoppers are already failing when searching and enter several conditions in one sentence, Yasan makes more sense. *Updated 1 November 2026. Facts about other products are based on their public websites as of that date and may change. If you find an inaccuracy, let us know and we will correct it.* --- # Yasan vs. Jarabot: an AI shop assistant in search, or an AI contact centre? > Jarabot or Yasan? An AI contact centre with a chatbot, email bot and voicebot versus an AI shop assistant in search with public pricing and setup in minutes. - URL: https://yasan.ai/en/blog/yasan-vs-jarabot - Language: English - Published: 2026-11-05; updated: 2026-11-05 - Facts about other products verified as of: 2026-11-01 (from their public websites) - Author: the Yasan team. Yasan is our own product, so this article is not an independent review. - Products compared: Yasan (https://yasan.ai/en), Jarabot (https://jarabot.com) *This article was written by the Yasan team, so Yasan is our own product. We aim for a fair comparison: facts about other solutions come from their public websites, and for each one we say when it is a better fit than Yasan.* **Short answer:** Jarabot is an AI contact centre. It combines an AI chatbot, email bot and voicebot with an application for operators, and in the Shoptet add-on catalogue it offers AI Chatbot connected to products, stock and orders. It is deployed with onboarding from 50,000 Kč excluding VAT. Yasan is an AI shop assistant for online stores built around search: it handles an exact query, a compound sentence with parameters and an advice-seeking question, and it uses the same catalogue knowledge in chat. You install it yourself in a few minutes for a public monthly price. Jarabot makes more sense for a company that wants to automate customer care across chat, email and phone and is ready to invest in a solution configured by the vendor. Yasan is the better fit for a store that loses shoppers while they are still searching and choosing products, and that wants to start without an upfront investment. ## What is Yasan Yasan is an AI shop assistant for online stores. Its core is search that adapts to the type of query: - “Thule WingBar Evo 7106” is handled as ordinary search; - “roof rack for a Passat B8 under €200” is broken down into product, compatibility and price; - “what do I need to carry bikes on the roof” is understood as a need the shopper should get advice on. It uses the same catalogue knowledge in its AI chat. Depending on the integration, it can show a customer their order status after verification, and the plans include live chat, in which a person from the store’s team takes over the conversation. Yasan offers AI email replies in its custom plan. ## What is Jarabot Jarabot describes itself as a contact centre built around AI. In one application it combines web chat, email, phone and social networks, and on top of them it runs an AI chatbot, mailbot and voicebot. According to the vendor, it communicates in more than 90 languages and can translate conversations. According to its page, the AI Chatbot add-on for Shoptet: - provides information about order status, product availability and delivery date; - helps with choosing a product and can also recommend by margin or stock availability; - answers from the website’s content (branches, shipping, complaints); - can automatically change an order’s status, flag unavailable products and suggest alternatives; - hands the conversation over to a live operator and routes queries according to configured rules. It reads data about products, stock and orders through the Shoptet API, including the Shoptet Premium API. The chat window is added to the store with a short HTML script in the administration. The vendor states that it automatically resolves up to 70–75% of queries. According to [Lupa.cz](https://www.lupa.cz/aktuality/miliardovy-shoptet-posiluje-kupuje-teprve-rok-a-pul-starou-ceskou-ai-technologii/) of 12 October 2026, Shoptet is buying the company Jarabot. Jarabot was founded in February 2025, and its customers include Heureka Group, 4camping and Knihy Dobrovský, for example. According to [CzechCrunch](https://cc.cz/shoptet-poprve-od-sveho-miliardoveho-prodeje-vyrazil-na-nakupy-pohlti-mladou-ceskou-ai-firmu/), Shoptet wants to gradually bring Jarabot into its product range once the transaction is completed. What exactly this will mean for merchants on Shoptet has not yet been publicly announced. ## The main difference: the sales journey vs. customer care Imagine the query “roof rack for a Passat B8 under €200”. - Yasan is meant to process the request right in the search box and show matching products. The shopper can continue with a question in chat. - Jarabot answers it in a chat conversation and can recommend products by stock or margin. Jarabot is broader in customer care channels and processes: phone, email, social networks, order changes, routing to operators. Yasan is narrower, but it focuses on the moment when a shopper is searching for and choosing products. ## Comparison by situation | Situation | Yasan | Jarabot | | --- | --- | --- | | Shopper looks for an exact product | Results in the main search | The chatbot can recommend a product in a conversation | | Product with price and parameters in one sentence | Turns the sentence straight into results | The recommendation happens in chat | | Order status | In chat after the customer is verified | Yes, through the Shoptet API; the verification method is not publicly described | | Order change | The email AI in the custom plan can perform actions, such as changing the delivery address on Shoptet | According to the vendor, the chatbot can change an order’s status | | Phone and voicebot | Not part of the product | Voicebot, phone exchange and call recording | | Email | AI email support in the custom plan | Mailbot and a shared inbox for operators | | Launch | Add-on installed in a few minutes, no setup fee | Onboarding with the vendor from 50,000 Kč excluding VAT | ## How we compared We did not try Jarabot on live stores. The comparison is based on the vendor’s public website, the add-on’s page in the Shoptet catalogue and reports by Lupa.cz and CzechCrunch, verified on 30 October 2026. The quality of answers, the handling of the catalogue and the way customers are verified for orders therefore need to be assessed in a demo on your own data. ## Where Jarabot has the edge ### A contact centre across channels Chat, email, phone and social networks are all handled by one application, and AI helps in every channel. For a company with a larger customer care team, this can replace several separate tools. ### Voicebot AI that picks up the phone, summarises calls and handles some queries without an operator is something Yasan does not offer. The vendor gives the example of a store that, thanks to the voicebot, recovered abandoned baskets worth more than half a million Czech koruna in the first month. ### Tailored setup Onboarding includes AI configuration and training, so the store gets a solution prepared and fine-tuned by the vendor. ## Where Yasan has the edge ### AI right in search The shopper does not have to open a chat. They type a complex query into the search box, where they are already shopping, and get products. ### No upfront investment Yasan has no setup or onboarding fee. The store installs it itself and tries it free for 14 days without a payment card. With Jarabot, onboarding for AI chat starts at 50,000 Kč excluding VAT. ### A predictable monthly price Yasan’s plans have a fixed monthly price and clear limits. Jarabot charges for operator licences and AI interactions, whose price, according to the price list, depends on the volume of messages and the size of the knowledge base. ### Fast deployment without IT According to Yasan, installation and initial setup take roughly 10 minutes. Yasan learns the catalogue, FAQ and terms and conditions by itself. ## Pricing Yasan lists the plans Starter at €31.99, Go at €82.99 and Pro at €206.90 per month excluding VAT. All of them include AI search, an AI chatbot, order status in chat and live chat; the trial lasts 14 days. According to the add-on’s page in the Shoptet catalogue, with Jarabot you pay 1.50 Kč for every message the AI writes and 420 Kč per month for each live operator’s licence. On top of that comes mandatory onboarding (AI configuration and training) from 50,000 Kč excluding VAT. [Jarabot’s price list](https://jarabot.com/cenik) states operator licences from 420 Kč per month for chat or email, from 720 Kč for phone and from 1,450 Kč for all channels; it calculates the price of AI interactions individually according to volume and the size of the knowledge base. Onboarding for the AI contact centre starts at 75,000 Kč and connecting third-party services at 10,500 Kč per channel. When comparing, therefore, allow for the one-off investment as well as for how many messages the AI writes per month. ## When to choose Jarabot Jarabot is probably the better choice if: - you have a larger customer care team and handle chat, email and phone; - you want to automate phone support as well, using a voicebot; - you need the AI to perform actions on orders; - you are ready to invest in onboarding and a tailored setup; - you see the main problem in the volume of operational queries, not in product search. Example: a larger store with its own call centre deals with hundreds of order status queries every day by phone and email and wants to handle them in one system. ## When to choose Yasan Yasan is probably the better choice if: - shoppers already fail when searching for and choosing products; - they type price, size, compatibility or intended use into search; - you want AI in search and in chat on top of the same catalogue; - you do not want to pay an upfront fee and prefer a fixed monthly price; - you want to get started yourself in a single afternoon. Example: a car accessories store gets queries such as “roof rack for a Passat B8 under €200”. The problem does not arise on the phone, but at the moment when ordinary search returns every roof rack regardless of the car. ## When you need neither If you have a small catalogue, clear categories and only a few queries a week, AI will probably not pay off. First improve your product descriptions, filters and FAQ, and measure where shoppers are really leaving. ## Verdict Jarabot is an AI contact centre for companies that want to automate customer care across channels and are ready for a project with a vendor. Yasan is an AI shop assistant for the moment of searching for and choosing products. You deploy it yourself, with no upfront investment, and it helps the shopper find a product before they even open a chat. Decide according to where you are losing customers: if it is in search and while choosing, test Yasan. If you are swamped by after-purchase queries across phone and email, look into Jarabot. *Updated 1 November 2026. Facts about other products are based on their public websites as of that date and may change. If you find an inaccuracy, let us know and we will correct it.* --- # Yasan vs. SupportBox: an AI shop assistant, or a helpdesk with Lucy AI? > SupportBox or Yasan? A Czech helpdesk with a shared inbox and Lucy AI versus an AI shop assistant that helps shoppers find and choose products right in search. - URL: https://yasan.ai/en/blog/yasan-vs-supportbox - Language: English - Published: 2026-11-05; updated: 2026-11-05 - Facts about other products verified as of: 2026-11-01 (from their public websites) - Author: the Yasan team. Yasan is our own product, so this article is not an independent review. - Products compared: Yasan (https://yasan.ai/en), SupportBox (https://supportbox.cz) *This article was written by the Yasan team, so Yasan is our own product. We aim for a fair comparison: facts about other solutions come from their public websites, and for each one we say when it is a better fit than Yasan.* **Short answer:** SupportBox is a Czech helpdesk that brings emails, live chat, Messenger, Instagram, WhatsApp and phone together in one shared inbox. Its Lucy AI answers in chat and in emails, recommends products from a feed, looks up order status and helps operators. Yasan is an AI shop assistant built around search: it helps the shopper find and choose products right in the search box and uses the same catalogue knowledge in chat. Choose SupportBox if you need to organise the work of a customer support team across channels. Yasan makes more sense if shoppers leave because they cannot find the right product. ## What is Yasan Yasan is an AI shop assistant for online stores. It handles an exact product name as ordinary search, turns a compound sentence with parameters into results, and gives advice on an open-ended need. For example: - “Dyson V15 Detect” as ordinary search; - “quiet vacuum cleaner for allergy sufferers under €400” as a product with a property and a price; - “what’s the best way to vacuum dog hair from a carpet” as an advice-seeking query. It uses the same catalogue in its AI chat. The shopper can ask follow-up questions about the differences between products and, if the store switches the feature on, about order status too. The plans include live chat, in which a person takes over the conversation. Yasan offers AI email support in its custom plan. ## What is SupportBox SupportBox is a helpdesk based on the principle “1 customer = 1 ticket”. It brings together in one inbox: - a shared email inbox; - live chat on the website; - Messenger, Instagram and WhatsApp; - a phone exchange with IVR, a queue and call recording; - ticket assignment, labels, internal notes and statistics. With the Shoptet add-on, the operator sees the customer’s orders next to every message, how much they have spent in total and whether the order has been paid and dispatched. The connection to Shoptet comes at no extra charge, and SupportBox lists more than 35 other integrations. Lucy AI is a set of AI agents on top of the helpdesk. According to the vendor, it: - answers in live chat around the clock in any language; - acts as a product adviser, recommending products including variants and accessories from a Google feed, a Heureka feed or a custom URL; - looks up order status through the integration with Shoptet, Shopify or an API; - drafts replies to emails, or sends them straight away; - transcribes and summarises calls, labels and sorts tickets, and translates messages. SupportBox states that Lucy resolves up to 60% of common queries and hands the more complex ones over to an operator. It stores data on servers in the EU. ## The main difference: search vs. a support inbox Imagine a shopper searching for “quiet vacuum cleaner for allergy sufferers under €400”. - Yasan is meant to process the query in the search box and show matching vacuum cleaners. - Lucy AI can advise the shopper in live chat, if they open the chat, and recommend products from the feed. SupportBox is designed for the team that answers customers. Yasan is designed for the shopper who is looking for products. They overlap in AI chat with product recommendations and order status. ## Comparison by situation | Situation | Yasan | SupportBox | | --- | --- | --- | | Shopper looks for an exact product | Results in the main search | Lucy can recommend a product in chat | | Product with price and parameters in one sentence | Turns the sentence straight into results | The recommendation happens in chat | | Order status | In chat after the customer is verified | Lucy AI through the Shoptet integration; the verification method is not publicly described | | Customer emails | AI email support in the custom plan | Shared inbox, tickets, and AI drafting or sending of replies | | Phone | Not part of the product | Phone exchange, recording and AI call summaries | | Social networks | Not the main purpose | Messenger, Instagram and WhatsApp in one inbox | | Operator takes over the chat | Live chat included in the plan | Live chat with several operators in one conversation | | The store’s main search | The core of the product | Not covered | ## How we compared We did not try SupportBox on live stores. The comparison is based on SupportBox’s website and price list and on the add-on’s page in the Shoptet catalogue, verified on 30 October 2026. Merchants’ reviews in the catalogue mainly praise the order overview next to emails and the fast support. The quality of Lucy AI’s answers and product recommendations needs to be checked in a trial on your own catalogue. ## Where SupportBox has the edge ### All channels in one inbox The team handles email, chat, social networks and phone from one place and sees each customer’s whole history across channels. Yasan does not replace an inbox like this. ### An order overview for the operator Next to every message the operator sees the orders from Shoptet and gets to the administration in one click. That also speeds up the queries the AI does not resolve. ### AI for the whole support team Lucy helps not only in chat but also with emails and on the phone: it drafts replies, sorts tickets and summarises calls. ### Paying for actual usage You pay for users in the channels you really use, and for AI answers. The number of users can be increased for the season and reduced again. ## Where Yasan has the edge ### AI right in search The shopper does not have to open a chat. They type the whole request where they normally search for products. ### One body of knowledge for search and chat Search results and chat answers are based on the same catalogue, so the shopper gets the same answer wherever they ask. ### A fixed monthly price A Yasan plan includes AI search, AI chat and live chat. With SupportBox, the price grows with the number of operators and AI answers. ### A focus on sales Yasan has been built from the start for choosing products: parameters, compatibility and queries like “the same model, but in a different size”. SupportBox is built for handling requests. ## Pricing Yasan lists the plans Starter at €31.99, Go at €82.99 and Pro at €206.90 per month excluding VAT. All of them include AI search, an AI chatbot and live chat; the trial lasts 14 days. [SupportBox](https://supportbox.cz/cenik/) charges 490 Kč per month per user and module (email, live chat with social networks, phone), or 409 Kč with annual billing, excluding VAT. A Lucy AI answer costs 1 Kč in live chat and 3 Kč in email (1 AI credit = 1 Kč). The trial lasts 14 days without a payment card, and training with an expert is included in the price. Connecting existing phone lines through OptimSys is paid for separately, with a minimum charge of 1,500 Kč. The prices cannot be compared directly. SupportBox is a helpdesk whose price grows with the size of the team and the number of AI answers; Yasan is a product for search and sales with a fixed monthly price. ## When to choose SupportBox SupportBox is probably the better choice if: - several people in your company work on customer care; - customers write by email, in chat and on social networks, and they call; - you need tickets, assignment and an overview of the operators’ work; - you want AI for emails and phone, not just for chat; - product search on your website works well. Example: a store with three people in support handles hundreds of emails and calls a month and loses time looking up orders in the administration. ## When to choose Yasan Yasan is probably the better choice if: - shoppers do not find products through search; - they type price, size or intended use into search; - you want AI in search and in chat on top of the same catalogue; - the main problem arises before the purchase, not after it; - you prefer a fixed monthly price. Example: a home appliances store gets queries such as “quiet vacuum cleaner for allergy sufferers under €400” and ordinary search returns every vacuum cleaner. The problem arises in search, not in the support inbox. ## When it makes sense to use both Here the combination makes sense more often than with other pairs. SupportBox can serve the team as a helpdesk for emails, phone and social networks, and Yasan can take care of search and product advice on the website. You do need to decide, however, which tool will run the chat window, so that the shopper does not see two bubbles. ## When you need neither If you have a small catalogue, one person on emails and only a few queries a week, an ordinary inbox and a well-written FAQ are enough. Invest in good product data and navigation first. ## Verdict SupportBox is a strong helpdesk for a team that serves customers in several channels, and Lucy AI takes routine work off its hands. Yasan is an AI shop assistant that helps shoppers find and choose products right in search. If the volume of messages and calls is weighing on you, start with SupportBox. If shoppers leave because they cannot find the right product, start with Yasan. For many stores these two tools complement each other rather than compete. *Updated 1 November 2026. Facts about other products are based on their public websites as of that date and may change. If you find an inaccuracy, let us know and we will correct it.* --- # Yasan vs. Chatway: an AI shop assistant on top of the catalogue, or cheap live chat with AI? > Chatway or Yasan? Cheap live chat with an AI agent paid per resolved conversation versus a catalogue-based AI shop assistant combining search, advice and chat. - URL: https://yasan.ai/en/blog/yasan-vs-chatway - Language: English - Published: 2026-11-05; updated: 2026-11-05 - Facts about other products verified as of: 2026-11-01 (from their public websites) - Author: the Yasan team. Yasan is our own product, so this article is not an independent review. - Products compared: Yasan (https://yasan.ai/en), Chatway (https://chatway.app) *This article was written by the Yasan team, so Yasan is our own product. We aim for a fair comparison: facts about other solutions come from their public websites, and for each one we say when it is a better fit than Yasan.* **Short answer:** Chatway is an international live chat and helpdesk from the company Poptin, with an add-on for Shoptet. It offers a free plan, an inbox for chat, email, WhatsApp and social networks, and an AI agent that answers from the website’s content and a knowledge base and is charged at 0.50 USD per resolved conversation. Yasan is an AI shop assistant for online stores: it combines search, product advice and chat on top of the catalogue, and on Shoptet it works with orders as well. Chatway makes sense for a small store that wants to start with live chat cheaply and let AI answer frequent questions from the website. Yasan is the better fit where the AI is supposed to know the products, parameters and stock availability and help the shopper choose. ## What is Yasan Yasan is an AI shop assistant built around search. It handles an exact query as ordinary search, turns a compound sentence into results, and gives advice on an open-ended need. It connects to the product feed and loads descriptions, variants, prices, stock and reviews. It uses the same catalogue in its AI chat. Depending on the integration, it can show a customer their order status after verification, and its plans include live chat, in which a person takes over the conversation. ## What is Chatway Chatway is a platform for live chat and customer support. According to the Shoptet add-on’s page and the price list, it offers: - live chat with a customisable widget in more than 20 languages; - an inbox for chat, email, WhatsApp, Messenger, Instagram and Discord; - an AI agent that answers from the website’s content, a knowledge base and FAQ and hands more complex queries over to the team; - a help centre, automations, teams and conversation assignment; - mobile apps for iOS and Android; - a connection to external AI assistants, such as ChatGPT or Claude, through MCP and an API. Chatway lists deeper integration with the store (orders, basket, sharing products in chat and order tracking for visitors) on its price list for Shopify and WooCommerce. The Shoptet add-on’s page mentions neither the product catalogue as a source for the AI nor order status from Shoptet. ## The main difference: a product shop assistant vs. answers from the website Imagine the query “women’s waterproof jacket under €120, size M”. - Yasan is meant to process the request in search and show matching jackets that are in stock. - Chatway’s AI agent answers from the website’s content and the knowledge base. Without a connection to the catalogue it may not know current prices, sizes or availability; it can hand the conversation over to an operator. Chatway is strong as a cheap communication channel. Yasan is built so that the AI understands the product range. ## Comparison by situation | Situation | Yasan | Chatway | | --- | --- | --- | | Shopper looks for an exact product | Results in the main search | An operator or AI in chat | | Product with price and parameters in one sentence | Turns the sentence straight into results | AI answers from the website’s content; no connection to the Shoptet catalogue is listed | | Questions about shipping and returns | AI chat from the FAQ and terms and conditions | AI agent from the knowledge base and FAQ | | Order status | In chat after the customer is verified | Not listed for Shoptet; listed for Shopify and WooCommerce | | Operator takes over the chat | Live chat included in the plan | Live chat is the basis of the product | | WhatsApp and social networks | Not the main purpose | An inbox and buttons for social networks | | Starting for free | 14-day trial | Free plan with 50 conversations per month | ## How we compared We did not try Chatway on live stores. The comparison is based on Chatway’s price list and the add-on’s page in the Shoptet catalogue, verified on 30 October 2026. The add-on had twelve ratings there; merchants praise the simple setup, the free version and the support. The reviews mainly concern live chat, not the quality of the AI agent. ## Where Chatway has the edge ### A very low entry price The free plan includes one operator, 50 conversations per month and the mobile apps. For a small store it is the cheapest way to have chat on the website. ### Paying for AI per resolved conversation The AI agent is paid for only when it resolves the query. The first 10 conversations with AI are free, and the agent works in the free plan too. ### Communication from several channels In the paid plans, email, WhatsApp, Messenger and Instagram can be connected to one inbox and live translation can be switched on. ### Openness to your own AI Through the API, webhooks and MCP, Chatway can be connected to your own tools and AI assistants. ## Where Yasan has the edge ### AI that knows the catalogue Yasan works with products, variants, prices, stock and reviews. It recommends specific products to the shopper, not just a general answer from the website. ### AI in search The shopper does not have to open a chat. They type a complex query into the search box and get products. ### A Shoptet connection that includes orders On Shoptet, Yasan works with both the catalogue and orders. Chatway lists deep integration with orders only for Shopify and WooCommerce. ### A Czech product and support Yasan is developed in Prague, with Czech support and prices in Czech koruna and euros. ## Pricing Yasan lists the plans Starter at €31.99, Go at €82.99 and Pro at €206.90 per month excluding VAT, and a 14-day trial. AI search, AI chat and live chat are included in the price. [Chatway](https://chatway.app/pricing) has a free plan with one operator and 50 conversations per month. Business costs 31 USD per month with annual billing (39 USD with monthly billing) and includes 2 operators and 200 conversations. Plus costs 159 USD with annual billing (199 USD with monthly billing), with 10 operators and 1,000 conversations. Enterprise is priced individually. The AI agent is paid for separately, at 0.50 USD per resolved conversation, and the first 10 conversations are free. The paid plans can be tried for 14 days, and Chatway offers a 30-day money-back guarantee. The price list does not mention VAT. When comparing, also bear in mind that with Chatway the price grows with the number of resolved AI conversations, whereas Yasan has a fixed plan with a fair-use limit. ## When to choose Chatway Chatway is probably the better choice if: - you have a small store and want to start with chat for free or very cheaply; - the AI is mainly supposed to answer questions about shipping, payments and terms and conditions; - you want to have WhatsApp, Messenger and email in one inbox; - you run a store on Shopify or WooCommerce, where Chatway offers deeper integration; - you can handle product queries yourself. Example: a small store selling handmade candles wants to have chat on its website but gets only a few queries a week, mostly about shipping and gift wrapping. ## When to choose Yasan Yasan is probably the better choice if: - shoppers need advice on choosing from a larger catalogue; - the AI is supposed to know prices, variants, sizes and stock availability; - you want AI in search and in chat; - you run a store on Shoptet and want the AI to work with orders as well; - the main problem is in product search. Example: an outdoor clothing store gets queries such as “waterproof jacket under €120, size M, for the mountains”. An answer from general website content is not enough; the AI has to know the specific product range. ## When you need neither If you get only a few queries a month and shoppers find products without any trouble, a contact form and a good FAQ are enough. Chat without people and without good data may frustrate the shopper more than it helps. ## Verdict Chatway is an affordable live chat with an AI agent for frequent questions answered from the website’s content. It is a good choice for a small store that wants to start with chat cheaply and can handle product queries itself. Yasan is an AI shop assistant that knows the catalogue and helps the shopper find and choose products already in search. If you want the AI to really sell, and not just answer questions about shipping, Yasan makes more sense. *Updated 1 November 2026. Facts about other products are based on their public websites as of that date and may change. If you find an inaccuracy, let us know and we will correct it.*