Whisper was the beta. Meet Yasan.ai
Under the Whisper brand, we proved that AI can really sell in an e-shop. Now we’re taking the product further, under a new name: Yasan.
ChatGPT has taught shoppers to ask in plain language, and they expect the same from an e-shop, whether it sells motorbike parts or contact lenses. Tens of thousands of conversations across more than 100 e-shops showed us what works and what doesn’t. For one, shoppers don’t really trust chatbots.
Yasan is an AI salesperson for e-shops, built on everything we’ve learned along the way.
What Yasan does
- AI search The headline feature. Buying decisions happen in search, not in a chatbot.
- Knows when advice is needed Shoppers who know what they’re looking for get results right away. Those who aren’t sure get expert advice.
- Email replies Handles your customer support emails.
屋さん
The name Yasan comes from the Japanese term for a shopkeeper.
Thank you to everyone who tested Whisper with us.
— The Yasan team
Built for e-shops that care about their customers
Our experience with Yasan has been excellent. We use both their chatbot and their help with answering emails, and it has dramatically simplified our daily customer communication. The biggest advantage is how quickly the system adapts to our tone and learns the way we want to respond. The chatbot then handles customer questions on its own and reliably, which removes a lot of routine work and gives us more time for the things that matter. We also really appreciate their support — always willing, fast and helpful. We genuinely enjoy working with them and can wholeheartedly recommend Yasan to other Shoptet users.
What I value most is how brilliantly it compares the technical specs across different models — things like body width, handle height from the ground, load capacity, wheelbase or sleeping space. Customers ask about these constantly, and sometimes they manage to stump even us.
The new Yasan add-on really pleasantly surprised me and I can recommend it to anyone with a clear conscience. From day one I've appreciated not only how well the AI chatbot itself works, but above all the excellent support in our language and the genuinely helpful attitude. All my individual notes, ideas and requests were handled quickly and with the team always trying to meet us halfway. You can tell the developers listen to feedback and really want to keep improving the product. That kind of approach is rare these days. I'm honestly very happy.
Very satisfied. We switched from a solution that was far more expensive than Yasan's current Pro plan — and couldn't interact with our e-shop internally. 10/10 so far.